Social Bay Concierge

Norwalk, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

401k

Free games

Job Description

Dave & Buster's is a leading entertainment and dining establishment known for its vibrant social bay areas where guests can enjoy a unique blend of arcade games, delicious food, and a lively sports bar atmosphere. With a commitment to creating memorable experiences, Dave & Buster's combines fun and excitement, making it the ultimate destination for guests seeking both casual dining and entertainment. Whether for family outings, celebrations, or simply a night out, Dave & Buster's offers an inviting space that seamlessly integrates gaming, dining, and socializing into one dynamic environment.

As a Social Bay Concierge at Dave & Buste... Show More

Job Requirements

Must be at least 18 years of age
Ability to read and communicate effectively in English
Proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end

Job Qualifications

A talent for engaging with guests and generating excitement about the Dave & Buster's experience
Proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
Ability to read and communicate effectively in English
Must be at least 18 years of age

Job Duties

Deliver an unparalleled guest experience by seamlessly integrating our food, drinks, and games in an environment designed for ultimate enjoyment
Keep your immediate supervisor well-informed of any significant issues or unusual occurrences
Proactively address concerns or propose alternative solutions when necessary
Cultivate a warm and entertaining atmosphere for both guests and team members
Adhere strictly to company sanitation protocols
Manage personal cash bank, ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
Follow all alcohol awareness procedures, including preventing intoxication and handling intoxicated guests responsibly
Assess guest behavior and identify situations that require management attention
Greet newly arrived guests in the social bay area promptly and courteously
Assist guests with game selections and provide instructions as needed
Maintain a comprehensive understanding of all entertainment offerings and be able to answer guest questions
Enter any social bay-related orders into the POS system efficiently and accurately
Work swiftly and effectively, adhering to efficiency principles
Assist with the setup and breakdown of social bay areas for events or peak times
Help clean and reset social bay areas as required
Support other team members as needed or dictated by business demands
Responsible for all sales processed through personal POS keys and completing designated opening and closing duties for the social bay area
Participate in all promotional activities and contests, helping to boost sales and enhance brand visibility
Ensure ongoing guest satisfaction by checking in frequently, responding to needs promptly, and maintaining a tidy environment
Maintain a clean and organized social bay station, ensuring proper setup and breakdown
Foster a positive working relationship with all team members to promote a cooperative and productive environment, contributing to high morale and efficiency
Actively listen to guest requests and communicate effectively with guests verbally and with other team members via the POS system
Adhere to dress code requirements, maintaining a neat, clean, and professional appearance at all times

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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