Dave & Buster's, Inc. logo

Dave & Buster's, Inc.

Social Bay Concierge

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $7.00 - $13.00
clock

Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Free games
Flexible Schedule
Employee Discounts

Job Description

Dave & Buster's is a unique entertainment and dining establishment that offers a lively and fun environment for guests of all ages. Known for combining high-energy arcade games, great food, and vibrant social settings, Dave & Buster's creates memorable experiences that bring friends, families, and co-workers together. With numerous locations across the country, the company prides itself on delivering exceptional entertainment options and a welcoming atmosphere where no two days are the same. This flexibility not only provides an exciting place for guests to gather but also offers dynamic job opportunities where employees can engage with a diverse crowd each... Show More

Job Requirements

  • Work days, nights and/or weekends as required
  • Work in noisy, fast paced environment with distracting conditions
  • Read and write handwritten notes
  • Lift and carry up to 30 pounds
  • Move about facility and stand for long periods of time
  • Walk or stand 100% of shift
  • Reach, bend and stoop frequently
  • Able to follow company sanitation and alcohol awareness policies

Job Qualifications

  • At least 18 years of age
  • Ability to read and communicate in English
  • Skilled in providing exceptional customer service
  • Knowledge or willingness to learn about arcade games and social bay activities
  • Ability to work in a fast-paced environment
  • Good communication and interpersonal skills
  • Ability to collaborate effectively with team members
  • Willingness to work flexible hours including days, nights and weekends

Job Duties

  • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Take prompt corrective action where necessary or suggest alternative courses of action
  • Welcome and engage all Guests by providing exceptional service that creates unforgettable experiences
  • Create an environment of high engagement and fun for Guests
  • Guide groups of Guests through collaborative activities and games
  • Be the knowledge master of the game types and provide tips and tricks to Guests to have the best experience
  • Understand Guest's needs to determine which game(s) is best for the group
  • Support Guests with any service and basic technical questions
  • Alert the Amusement Team when something beyond basic technical assistance is required
  • Partner with the Service Team to ensure Guests receive prompt and attentive beverage and food service
  • Complete any required side work to support the set-up and break down of the Social Bays
  • Reset and clean Bays to approved standards after use to prepare for next Guests
  • Adhere to company's sanitation procedures
  • Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests
  • Assess Guest demeanor and identify when behavior should be called to attention of a Manager
  • Assist other Team Members as needed or as business dictates
  • Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate
  • Be skilled in effectively communicating with Guests to generate enthusiasm about the D&B experience
  • Be able to read and communicate in English
  • Dress in proper dress code requirements, looking neat, clean and professional at all times
  • Must be at least 18 years of age

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location