Dave & Buster's, Inc. logo

Dave & Buster's, Inc.

Social Bay Concierge

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $7.25 - $13.25
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
401k
Free games

Job Description

Dave & Buster's is a premier entertainment and dining establishment that combines delicious food, exciting drinks, and interactive games to create an unforgettable experience for guests of all ages. Known for its unique blend of restaurant and arcade, Dave & Buster's offers a vibrant, high-energy atmosphere where individuals, families, and groups can celebrate special occasions, enjoy social gatherings, or simply have fun in a lively environment. The company prides itself on providing exceptional service, top-notch gaming experiences, and a welcoming ambiance that distinguishes it from other dining and entertainment venues. With numerous locations across the United States, Dave & Buster's... Show More

Job Requirements

  • Must be at least 18 years of age
  • Ability to read and communicate in English
  • Work days, nights and/or weekends as required
  • Work in noisy, fast paced environment with distracting conditions
  • Read and write handwritten notes
  • Lift and carry up to 30 pounds
  • Move about facility and stand for long periods of time
  • Walk or stand 100% of shift
  • Reach, bend and stoop frequently

Job Qualifications

  • Must be at least 18 years of age
  • Ability to read and communicate in English
  • Skilled in effective guest communication to generate enthusiasm
  • Knowledge of games and ability to explain tips and tricks
  • Strong interpersonal skills for engaging guests and team collaboration
  • Ability to work in a fast-paced, noisy environment
  • Basic technical troubleshooting skills
  • Adherence to company sanitation and alcohol awareness procedures

Job Duties

  • Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Welcome and engage all guests by providing exceptional service that creates unforgettable experiences
  • Create an environment of high engagement and fun for our guests
  • Guide groups of guests through collaborative activities and games
  • Be the knowledge master of the game types and provide tips and tricks to the guests to have the best experience
  • Understand guest’s needs to determine which game(s) is best for the group
  • Support guests with any service and basic technical questions
  • Alert the amusement team when something beyond basic technical assistance is required
  • Partner with the service team to ensure our guests receive prompt and attentive beverage and food service
  • Complete any required side work to support the set-up and break down of the social bays
  • Reset and clean bays to approved standards after use to prepare for next guests
  • Adhere to company’s sanitation procedures
  • Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Assess guest demeanor and identify when behavior should be called to the attention of a manager
  • Assist other team members as needed or as business dictates
  • Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness
  • Be skilled in effectively communicating with guests in order to generate enthusiasm about the D&B experience
  • Be able to read and communicate in English
  • Dress in proper dress code requirements, looking neat, clean and professional at all times
  • Must be at least 18 years of age

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location