Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Travel perks
work from anywhere
hybrid work model
wellbeing support
Learning and development
mentoring program
Job Description
Flix is a pioneering tech-driven travel company committed to making travel more accessible, sustainable, and affordable. Headquartered in New York City, our operations hub plays a crucial role in providing efficient and customer-focused bus travel services. At Flix, we foster a dynamic work environment that emphasizes innovation, teamwork, and strong growth opportunities, with competitive pay and robust employee support programs. We believe in a culture where employees are empowered to take ownership and lead initiatives that drive meaningful impact.
We are currently seeking a dedicated and experienced Site Operations Lead (m/f/d) to join our NYC lot team. This ro... Show More
We are currently seeking a dedicated and experienced Site Operations Lead (m/f/d) to join our NYC lot team. This ro... Show More
Job Requirements
- 2+ years of supervisory experience
- Experience managing and motivating teams
- Strong communication skills
- Ability to provide clear direction and feedback
- Proactive problem-solving skills
- Ability to work on-site in New York City
- Availability to work Thursday through Monday, 9 am to 5 pm, including weekends and holidays
Job Qualifications
- 2+ years of supervisory experience in a fast-paced environment
- Proven ability to manage, motivate, and support a team effectively
- Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback
- Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting
Job Duties
- Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures
- Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels
- Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Train and mentor temporary agents, providing guidance and feedback to enhance performance
- Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers
- Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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