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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Job Description
Eddie Merlot's is a distinguished upscale steakhouse renowned for delivering an exceptional dining experience rooted in quality, hospitality, and impeccable service. Founded with a commitment to superior guest satisfaction, Eddie Merlot's has established itself as a preferred destination for patrons seeking a refined atmosphere paired with expertly prepared culinary delights. The restaurant specializes in premium aged steaks, fresh seafood, and handcrafted desserts, all served in a welcoming and elegant setting that encourages guests to relax and enjoy moments of celebration or casual luxury.
As a company, Eddie Merlot's places a strong emphasis on team collaboration, professional growth, and maintainin... Show More
As a company, Eddie Merlot's places a strong emphasis on team collaboration, professional growth, and maintainin... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in fine dining or upscale restaurant service preferred
- ability to work flexible hours including evenings, weekends, and holidays
- excellent communication skills
- ability to stand and walk for extended periods
- ability to handle multiple tasks simultaneously
- reliable and punctual
- professional appearance and demeanor
- basic math skills for processing payments
- must pass required training modules
- adherence to food safety, sanitation, and alcohol service regulations
- ability to work as part of a team
Job Qualifications
- High school diploma or equivalent
- prior experience in fine dining or upscale restaurant service preferred
- excellent communication and interpersonal skills
- strong multitasking and organizational abilities
- ability to work in a fast-paced environment
- basic knowledge of food safety and sanitation standards
- familiarity with point-of-sale systems and order processing
- positive attitude and professional appearance
- willingness to learn and adhere to company policies and procedures
- ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Complete and pass required training modules
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- know and understand menu and beverage options
- follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs
- check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- greet guests within specified timeframe of being seated
- ensure that guests are comfortable
- present menus and begin to "read" the table and establish rapport
- take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- pick up orders, completing plate presentation if needed
- serve orders, ensuring accuracy and addressing any concerns or requests
- check back with guests within the designated time frame to ensure satisfaction
- perform pre-bussing and table maintenance duties throughout the meal
- offer desserts and additional beverages as needed
- audit and present check
- accurately complete payment and tip-reporting
- as they leave, thank guests for dining with us and invite them to return
- bus, set, and re-set tables as needed
- perform side duties, closing duties, and other related duties as assigned by Manager(s)
- assist with Prime Society service and encourage membership
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- communicate information regarding guest requests or complaints and ideas for improvement to Managers
- may be scheduled to work meetings, banquets, and special events
- maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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