Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $111,400.00 - $156,600.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
performance bonuses
restricted stock units
401(k) plan with Company Match
Crewmember stock purchase plan
Short-Term Disability coverage
long-term disability coverage
basic life insurance
Free space available travel
Job Description
JetBlue Airways Corporation is a major American low-cost airline, known for its commitment to delivering exceptional customer service and innovative inflight experiences. Founded in 1998, JetBlue operates both domestic and international flights, serving a diverse customer base with a focus on comfort, reliability, and safety. The airline emphasizes creating a positive passenger experience through its unique onboard offerings and industry-leading standards. As a company, JetBlue prides itself on fostering a dynamic and inclusive work environment that encourages professional growth and operational excellence across all departments.
The Senior Manager of Catering Operations at JetBlue Airways plays a critical role in o... Show More
The Senior Manager of Catering Operations at JetBlue Airways plays a critical role in o... Show More
Job Requirements
- High School diploma or General Education Diploma
- Six years leadership experience in customer service, operations, or hospitality
- Knowledge of commercial, product, and brand strategies including onboard service design and food service
- Available for moderate overnight travel up to 20 percent
- Able to work flexible hours and available for emergency response on short notice
- Pass a pre-employment drug test
- Must be legally eligible to work in the country of employment
- Authorization to work in the US required
- Position not eligible for visa sponsorship
Job Qualifications
- High School diploma or General Education Diploma
- Six years leadership experience in customer service, operations, or hospitality
- Knowledge of commercial, product, and brand strategies including onboard service design and food service
- Experience managing budgets preferred
- Experience managing daily catering and provisioning operations preferred
- Practical experience with aircraft interior and galley equipment development preferred
- Experience with charter operations, onboard programs, business partner management, and revenue generation preferred
- Completion of JetBlue Airways Inflight Training program preferred
Job Duties
- Set and publish system-wide standards and business processes for safe catering operations
- Create catering operations performance metrics aligned with corporate customer experience goals
- Administer standards including independent auditing programs in all catering locations
- Evaluate and implement process improvements and automation in catering operations
- Direct strategic ordering of galley equipment and maintain associated budget
- Lead aircraft stowage and galley designs including equipment like ovens and carts
- Direct aircraft galley volume and crewmember workspace requirements
- Create open forums for inflight crewmembers regarding catering operations
- Partner with IT, inflight, airports, and other divisions to ensure operational continuity
- Partner with product teams to oversee onboard service standards and experience
- Transition and build catering operations team to manage daily operations and financial optimization
- Develop long-term catering operations strategy for growth and partner accountability
- Grow the inflight catering operations team professionally and personally
- Partner with product to enhance onboard ancillary revenue programs
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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