Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
tuition support
Matched retirement plans
Job Description
Mercy Health System is a well-established healthcare provider known for its commitment to compassionate care and exceptional service. Rooted in the philosophy of the Sisters of Mercy, Mercy emphasizes a holistic approach to healing, blending modern medical practices with a deep-seated culture of empathy and respect for each individual. Recognized as one of the "Top 100 Places to Work" by Modern Healthcare Magazine, Mercy fosters a supportive and collaborative work environment where employees are valued for their unique skills and talents. The organization operates a network of medical facilities and offers a comprehensive spectrum of healthcare services, extending its impact... Show More
Job Requirements
- None
- Emergency Medical Dispatch (EMD) certification by NAED
- Certified Flight Communicator (CFC) through NACCS within 90 days of hire
- State of Missouri Class F Drivers license
- Safe driving record
- Three years experience in public safety emergency communication center
- One year field provider or teaching experience
- Ability to work in high-stress situations
- Ability to sit or stand for long periods
- Ability to mentally and physically react quickly
- Patience and emotional stability
- Proficiency with radio, CAD consoles, computers, telephone and other dispatch equipment
Job Qualifications
- Three years of experience in a public safety emergency communication center
- One year experience as a field provider or teaching experience
- Emergency Medical Dispatch (EMD) certified by NAED
- Certified Flight Communicator (CFC) through NACCS within 90 days of hire
- State of Missouri Class F Drivers license with safe driving record
- Excellent interpersonal communication skills
- Knowledge of emergency telecommunications operations and regional streets/highways
- Skill in communications equipment operation and responding calmly in emergencies
- Ability to provide Dispatch Life Support (DLS)
- Proficiency with emergency and non-emergency call creation
- Preferred State of Missouri EMT or EMT-P license
- Preferred EMD-Q certification through NAED
- Preferred Operational Control Specialist (OCS) through NACCS
Job Duties
- Operate communication equipment to receive and relay emergency/non-emergency calls
- Determine location of incidents or requests
- Dispatch and track EMS units
- Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable
- Dispatch and coordinate flights of Life Line helicopters
- Maintain necessary documentation and records
- Relay operational information to field staff and supervisors
- Conduct shift briefings
- Perform clerical and administrative duties related to EMS Communication Center
- Act as primary preceptor for new EMDs
- Make operational decisions in absence of EMS Communications Supervisor
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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