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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Loews Coral Gables Hotel is a premier four-star hotel located in the vibrant area of Coral Gables, Florida. Featuring 242 elegantly furnished guestrooms, including 23 beautifully designed suites, the hotel offers guests luxury and comfort with a distinct Miami-inspired ambiance. With over 30,000 square feet of flexible indoor and outdoor meeting spaces, guests can enjoy a perfect blend of business and leisure environments. The hotel also boasts an expansive 9th-floor pool deck and four distinctive dining outlets, providing a fully immersive hotel experience. Situated just four blocks from the famous Miracle Mile, Loews Coral Gables Hotel is the centerpiece of... Show More
Job Requirements
- Bachelor degree in related field
- Minimum five years experience as a Security Supervisor or five years related management experience
- Excellent communication skills
- Outstanding organization, planning, and leadership skills
- Thorough knowledge of OSHA regulations
- Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
- Able to make decisions on imperfect information
- Agility in multitasking
- Strong investigative skills
- Able to work a flexible schedule including weekends and holidays
Job Qualifications
- Coordinate random locker checks as necessary
- Decisiveness
- Agility in multitasking
- Ability to make decisions on imperfect information
- Excellent communication skills - oral and written
- Outstanding organization, planning, and leadership skills
- Thorough knowledge of OSHA regulations
- Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
- Able to make decisions on imperfect information
- Agility in multi-tasking
- Bias toward action
- Strong investigative skills
- Able to work a flexible schedule, including weekends and holidays
- Bachelor degree in related field
- Minimum five years experience as a Security Supervisor or five years related management experience
Job Duties
- The Security Manager will work the opposite shift, and perform the duties of the Director of Security in his absence
- The Security Manager directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel
- The position will provide such services in accordance with legal requirements and Loews Hotels corporate guidelines
- It will oversee continuous security rounds and inspections of all guests and back of house areas, and direct proactive hotel safety and loss prevention efforts and emergency drills
- Conducts investigations and provides timely follow-up concerning all hotel safety-related issues
- Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services
- Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
- Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
- Direct and maintain continuous physical property rounds by Security personnel
- Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
- Resolve, document, and track all security related issues or problems
- Interact and coordinate activities with Risk Management
- Respond to all general liability insurance claims
- Chair property Safety Committee and coordinate all monthly safety meetings
- Direct the development of hotel safety incentive/loss prevention program
- Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
- Maintain driver's list of hotel employees who are approved to operate company vehicles
- Review all reports regularly for completeness and accuracy
- Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns
- Inform General Manager of all matters concerning safety and security
- Be knowledgeable of detailed emergency evacuation plan specifically concerning fire procedures
- Work with hotel department managers to coordinate hotel safety program
- Work with department managers to develop customized work area safety sheets
- Maintain adherence to Bloodborne Pathogen Exposure Control program
- Train personnel regarding policies and procedures
- Have appropriate equipment located at hotel
- Conduct detailed investigations into work-related injuries
- Responsible for the search, storage and return of all lost and found items
- Maintain and update master files of all MSDS information for all hotel departments
- Ensure that all departments have correct information accessible to staff
- Instruct and supervise new Security personnel during their first few months of employment
- Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
- Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
- Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
- Oversee Responsible Vendor and first-aid training of all Security officers
- Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
- Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
- Monitor operation status of CCTV security system and radio and paging equipment
- Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
- Maintain comparison statistics: Room losses, total number of incidents, number of employee accidents and resultant cost in terms of money and lost work, and number of guest accidents
- Other duties as assigned
- Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect
- Notify General Manager and/or respective department heads fully and completely of all appropriate problems and unusual matters of significance
- Follow New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
- Interview, train, praise, coach, counsel, and discipline according to Loews standards
- Is polite, friendly, and helpful to guests, management, and employees
- Promote and apply teamwork skills at all times
- Attend all appropriate hotel meetings and training sessions
- Maintain cleanliness and excellent condition of equipment and work area
- Execute emergency procedures in accordance with hotel standards
- Comply with safety regulations and procedures
- Comply with all hotel standards, policies, and rules
- Remain current on hotel information and changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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