Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.44
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
National and International Award Nights and Conferences
Health benefits including medical, dental, vision, gender affirming care, and fertility care
flexible spending accounts
Employee assistance program
401k program with partial match
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
Scott Dunn is an esteemed luxury travel operator and a part of the Flight Centre Travel Group (FCTG), a global travel company renowned for its exceptional service and commitment to delivering outstanding travel experiences. Established in 1986, Scott Dunn has built an impressive reputation as a leader in luxury bespoke travel. The company focuses on providing meticulously crafted, tailor-made vacations to the world's most stunning destinations, from private safari lodges in Africa to luxury ski chalets in the Alps. Their relentless commitment to quality, insider knowledge, and personalized service ensures every client enjoys an unforgettable journey.
Based in N... Show More
Based in N... Show More
Job Requirements
- Experience in a sales support function
- Ability to maintain high standards of accuracy and attention to detail
- Strong organizational and multitasking skills
- Effective prioritization and time management abilities
- Positive and proactive approach to work
- Passion for luxury travel and guest service
- Willingness to participate in supplier meetings and training sessions
Job Qualifications
- Demonstrable attention to detail and ownership of accuracy
- Ability to work to deadlines and prioritize effectively
- Strong organizational skills with the ability to juggle multiple tasks
- Interest in and understanding of luxury service and guest expectations
- Self-motivated with a proactive and positive attitude
- Genuine passion for luxury travel is beneficial
Job Duties
- Be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities ensuring efficiency and accuracy
- Diligently adhere to operational processes and escalate instances where they are not followed
- Confirm all holiday arrangements, supplier bookings and invoices are correct and ensure guest documentation is completed to the highest standard
- Act as a second pair of eyes spotting discrepancies and areas for possible error
- Obtain and accurately record all required information from guests on behalf of the Travel Consultants
- Prepare and send guest documentation electronically and via the Scott Dunn app in a timely manner
- Process refunds and cancellations promptly
- Process flight tickets
- Attend supplier meetings and training to ensure total immersion in the destinations offered
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: