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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
Expotel Hospitality Service is a renowned hotel management company with a long-standing reputation for delivering exceptional guest experiences and operational excellence. Specializing in managing upscale hotel properties, Expotel offers a wide range of services that cater to both leisure and business travelers. The company is committed to maintaining high standards of service, quality, and guest satisfaction, which has allowed it to build a solid market presence and loyal clientele across its various properties.
The Sales Manager position at Expotel Hospitality Service is a critical role focused on driving profitable business bookings into hotel properties. This role requires a h... Show More
The Sales Manager position at Expotel Hospitality Service is a critical role focused on driving profitable business bookings into hotel properties. This role requires a h... Show More
Job Requirements
- At least 2 years of progressive hotel sales experience or equivalent education and experience
- Must have a valid driver’s license
- Flexible to work long and irregular hours
- Able to exert up to 50 pounds of force occasionally
- Effective communication skills
- Ability to evaluate and select alternatives quickly
- Ability to handle stressful situations professionally
- Initiative in job performance
- Maintain composure and objectivity under pressure
- Problem-solving skills
- Ability to assimilate complex information
- Good listening and understanding skills
- Basic arithmetic and financial data understanding
Job Qualifications
- At least 2 years of progressive hotel sales experience in a specific market
- Or a 4-year college degree and at least 1 year of related experience
- Or a 2-year college degree and 2 or more years of related experience
- Must have a driver's license in the applicable state
- College coursework in related field helpful
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented and professional manner
- Maintain regular attendance and punctuality in compliance with Expotel Hospitality Service standards
- Maintain high standards of personal appearance and grooming
- Comply at all times with Expotel Hospitality Service standards and regulations
- Maintain a warm, friendly and professional demeanor at all times
- Be attentive, helpful and courteous to all managers, guests and fellow employees
- Maintain neat and organized workspaces
- Develop a full working knowledge of hotel operations including Food and Beverage, Guest Services and Reservations
- Develop complete knowledge of company sales policies, SOPs and relevant information to sell and answer questions
- Meet or exceed set sales goals
- Operate within established sales expense budget
- Be familiar with sales policies and selling techniques with emphasis on maximizing occupancy and ADR
- Book room business focusing on maximizing room revenue and average rate
- Up sell rooms when possible
- Enter reservations according to standard procedures and handle all special reservations
- Book and block rooms using hotel standards for group rooming lists and booking agreements
- Initiate leads, respond and direct all inquiry, sales, service and catering phone calls
- Maintain and participate in an active sales solicitation program
- Monitor production of all top accounts and evaluate market trends
- Regularly contact existing accounts based on account coverage program
- Invite clients for entertainment, lunches, tours and site inspections
- Conduct professional site inspections with clients
- Abide by Prime Selling Time
- Assist in implementing special promotions
- Prepare required reports timely
- Attend daily Business Review meetings with staff and General Manager
- Respond to forwarded RFP leads timely
- Maintain strong client relations and ensure successful meeting experiences
- Monitor and manage room blocks according to contracts
- Review sales contracts and validate with client
- Monitor and enforce program deadlines
- Answer incoming calls courteously
- Maintain Trace File
- Monitor social media sites
- Perform other duties as requested
- Develop networking opportunities through community and professional events
- Review meeting planner evaluations and ensure follow-up
- Contribute to annual sales and marketing plans, strategic revenue plans and budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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