You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
Angel of the Winds Casino Resort is recognized as the World's Friendliest Casino Resort, known for its welcoming atmosphere and commitment to excellent guest service. Situated in a vibrant area, the resort offers guests a variety of amenities including gaming, dining, and hospitality services. The resort prides itself on upholding company standards that emphasize value for guests and team members alike through core guiding values such as being welcoming, engaged, accountable, focusing on customer experience, and fostering teamwork. These values create a professional and courteous environment, essential for maintaining the high standards that guests expect during their stay. As a... Show More
Job Requirements
- Valid Washington State driver’s license
- must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency
- must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record
- must be able to be insured to drive company or customer vehicles by the company insurance carrier
Job Qualifications
- Exceptional guest service skills required
- one year customer service required
- previous hotel-related experience preferred
- ability to communicate with public, RV Resort staff, and management in a professional manner
- knowledge of surrounding areas and local events
- ability to learn safety, emergency, and accident prevention policies and procedures
- skilled in the use of front office equipment and computers
- knowledge of proper telephone etiquette
- must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently
- ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills
- ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts
- proven intermediate skills in Windows, MS Office programs (Word, PowerPoint, Excel), and experience with database systems
- ability to prepare reports, correspondence, charts, forms and other information and instructions
Job Duties
- Maintains an inventory of vacancies, reservations, and RV and yurt assignments
- process same day reservations, future reservations, and cancellations
- knows site and yurt locations, types of spaces available, and current rates
- maintains working relationships and communicates with all departments
- registers arriving guests and assigns rooms while accommodating special requests whenever possible
- assists guests with clubhouse needs and requests during their stay
- coordinates yurt and RV pad status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests
- coordinates maintenance work with the maintenance department
- checks the front desk accounting records for accuracy and compiles information for the hotel’s financial records
- tracks front office operating statistics such as room revenues and occupancy percentages
- posts room charges and room taxes to guest accounts
- runs end of day process and night audit on Property Management software and prepares reports for management
- functions as the night manager on duty in the absence of RV Resort management and supervisors
- uses persuasive selling techniques to sell rooms and promote other services of the RV Resort and casino
- maintains patience and composure with upset or frustrated guests using compassion and empathy
- reports any unusual occurrences or requests to RV Resort managers and supervisors
- respects guest privacy and maintains confidentiality
- works nights, weekends and holidays as required
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All