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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $84,800.00 - $101,700.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Fairmont San Francisco, a prestigious landmark hotel located atop Nob Hill at 950 Mason Street, has been a symbol of luxury and hospitality since 1907. This illustrious establishment has hosted U.S. presidents, world leaders, and entertainment stars, embodying a rich tradition of excellence and elegance. With 606 well-appointed guest rooms and suites, three distinctive restaurants, and a state-of-the-art health club, Fairmont San Francisco offers an unparalleled guest experience. Its prime location provides easy access to the city’s most popular attractions, making it a favored destination for both leisure and business travelers. As part of the renowned Fairmont brand, the hotel... Show More
Job Requirements
- Experience in leadership roles within the hospitality industry
- familiarity with Opera property management system or equivalent
- strong organizational and business skills
- ability to manage overnight hotel operations including safety and security
- excellent communication and problem-solving skills
- physical ability to perform seated computer work and occasional lifting up to 50 lbs
- commitment to fostering a collaborative and compassionate work environment
Job Qualifications
- Service focused personality is essential and previous leadership experience required
- prior experience working with Opera or a related system
- detailed oriented, strong business acumen, highly organized
- assist the front office manager in all aspects of the department and ensure service standards are followed
- lead the department in the absence of the director of front office
- ensure seamless operation of the hotel as the manager on duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise
- provides managerial support for reception, royal service, and guest services in the daily operational duties for these areas
- consistently offer professional, friendly and engaging service
- ensure proper staffing and scheduling of all front office colleagues in accordance to productivity guidelines
- communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- train supervisors and fulfill training role in the absence of the trainer
- assist guests regarding hotel facilities in an informative and helpful way
- follow department policies, procedures and service standards
- proven ability to build and maintain good relationships with all stakeholders
- communicate thoughts, actions and opportunities clearly with strong networking skills
- ability to lead by example, believe in a strong team culture and set the scene for high performance
- demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Job Duties
- Lead and manage all aspects of the rooms departments and ensure all service standards are followed with professional, friendly and engaging service
- provide leadership while fostering a compassionate, collaborative work environment
- handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon revenue management strategies and practices
- responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
- ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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