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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Job Description
The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is a renowned luxury hotel known for its timeless glamour and vanguard spirit. As part of the prestigious St. Regis Hotels & Resorts portfolio, the property offers exquisite experiences through bespoke and anticipatory service, highlighted by their signature Butler Service. St. Regis is a part of Marriott International, a global leader in hospitality that values diversity, inclusion, and equal opportunity. Marriott fosters an environment where associates' unique backgrounds, talents, and experiences are celebrated and respected, committing to non-discrimination on any protected basis including disability and veteran... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- Management experience
- Strong communication skills
- Ability to lead a team
- Customer service orientation
- Familiarity with hotel operations
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Understanding of financial and operational performance metrics
- Ability to handle employee and guest concerns professionally
- Knowledge of brand service culture and hospitality standards
Job Duties
- Assist in managing the execution of all operations in the rooms area departments
- Lead the rooms operations team by translating goals related to guest tracking and productivity
- Create and nurture a motivating, empowering, and teamwork-focused environment
- Monitor and improve guest and employee satisfaction results
- Manage scheduling against guest and operational goals
- Perform hourly job functions as needed
- Conduct one-to-one meetings with staff on a semiannual basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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