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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $20.00
Benefits
Signing bonus
competitive salary
Career advancement opportunities
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Job Description
We are a prominent hotel dedicated to providing exceptional hospitality services, creating memorable experiences for all our guests. Located in a vibrant and accessible area, our hotel boasts a combination of comfortable accommodations, modern amenities, and attentive service aimed at ensuring every visitor feels welcomed and valued. With a reputation for excellence in the hospitality industry, we strive to uphold high standards in every aspect of our operations. We have a dynamic and friendly work environment that promotes teamwork and professional growth, making us an employer of choice for those passionate about delivering top-notch service. Currently, we are seeking a... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a customer service or front desk role preferred
- strong interpersonal and communication skills
- ability to use reservation software and technology effectively
- detail-oriented and organized
- available to work full-time shifts
- professional appearance and demeanor
- ability to handle multiple tasks simultaneously
Job Qualifications
- work experience as a hotel front desk agent, receptionist or similar role
- understanding of how travel planning websites operate, like Booking and TripAdvisor
- customer service attitude
- excellent communication and organizational skills
Job Duties
- perform all check-in and check-out tasks
- manage online and phone reservations
- inform customers about payment methods and verify their credit card data
- register guests collecting necessary information like contact details and exact dates of their stay
- welcome guests upon their arrival and assign rooms
- provide information about our hotel, available rooms, rates and amenities
- respond to clients' complaints in a timely and professional manner
- liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- upsell additional facilities and services, when appropriate
- maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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