Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
health coverage
Dental Insurance
Vision Insurance
401(k) plan with Company Match
Pension Plan
Tuition Assistance
paid time off for community volunteer programs
Wellness Program
Employee Discounts
Job Description
Auto Club Enterprises is the largest federation of AAA clubs in the United States, employing approximately 14,000 individuals across 21 states and serving over 17 million members. Established in 1902, this organization has built a strong reputation through its commitment to providing exceptional service and valuable products that enhance members' peace of mind and overall experience. As part of a company known for its legendary service and community focus, employees benefit from a culture that embraces diversity, teamwork, and career growth. Auto Club Enterprises fosters an inclusive environment where different cultures, backgrounds, and strengths come together to achieve shared success... Show More
Job Requirements
- High school diploma or GED
- experience in retail sales, banking or customer service/sales environment
- ability to work overtime including Saturdays
- experience with Microsoft Office
- ability to travel locally when necessary
- successful completion of background check and drug screening
- must obtain Notary Public commission through National Notary Association within 1 year
Job Qualifications
- Experience in retail sales, banking or similar customer service/sales environment
- proven ability to exceed assigned sales or service quality goals
- ability to work overtime including Saturdays
- experience with Microsoft Office
- ability to travel locally when necessary
- a high school diploma or GED
- successful completion of background check and drug screening
- obtain Notary Public commission through National Notary Association within 1 year
Job Duties
- Provide DMV registration services to members
- maintain current knowledge of DMV regulations
- complete all transactions according to DMV and Club policy and procedures
- support the branch at reception with member check in and provide maps, tour books and other travel related materials
- identify cross-sell opportunities based on members' product needs and service
- enhance member relationship by diversifying use of products and services, including automotive, financial products and travel resale materials
- provide leads to insurance, life, travel and other departments as appropriate
- meet cross sell goals
- process notary transactions for members according to National Notary Association and Club procedures
- maintain knowledge and notary commission
- prepare TripTiks, IDPs, process passport photos and routings for members
- book car, hotel and domestic hotel packages
- sell Mexico insurance
- perform administrative functions for the branch including balancing cash drawers, posting ledgers, assisting in resolving overages/shortages, filing receipts, submitting documents, making deposits, retaining documents for auditing, and processing FIRM
- process payments for memberships/insurance policies and offer automatic renewal
- offer and process changes to membership files and upgrades
- handle ERS complaints, provide tip packs, and balance/reconcile cash drawers
- support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first year members and supporting AAA Auto Pay and Identity Theft Monitoring
- process Travel, Automotive and Cashiering transactions efficiently
- accurately and independently perform a variety of DMV functions
- recognize when issues must be referred to DMV or management
- accurately identify proper documentation for notarization
- analyze member requests and determine best service recommendations/actions
- travel to other offices when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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