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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
PTO
401k
Employee Discounts
Merchandise discounts
Job Description
Outdoor Adventures is Michigan's largest network of premier outdoor resorts and campgrounds. As a multigenerational family business, Outdoor Adventures is deeply committed to providing unique and enjoyable outdoor experiences for families, allowing them to create lasting memories. With over 25 years of serving members and the hardworking communities throughout Michigan, Outdoor Adventures has established itself as a trusted name in the outdoor recreation industry. The company operates nine resort locations across Michigan, with a corporate office headquartered in Bay City. As Outdoor Adventures continues to grow, they are making significant strides toward becoming one of the top membership camping companies... Show More
Job Requirements
- high school diploma or equivalent
- relevant experience
- or knowledge, skills, and mental ability equivalent to two (2) years of high school education
- at least two (2) years of customer service experience
- one (1) year of front desk experience in the hospitality industry
- familiarity with resort check-in software
- available to work both night and weekend shifts
- previous experience in a retail environment preferred
- training will be provided
- able to assist customers/guests when needed
- organized and able to follow a schedule
- able to follow verbal directions
- ability to lift up to 25 to 30 pounds
- physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time
Job Qualifications
- high school diploma or equivalent
- minimum of two (2) years customer service experience
- at least one (1) year of front desk or hospitality experience
- knowledge of resort check-in software
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to mentor and coach staff
- aptitude for problem-solving and conflict resolution
- organizational and multitasking abilities
- familiarity with retail merchandising and sales strategies
Job Duties
- build a good rapport with the regional store manager to collaborate on all store-related goals and initiatives
- supervise, train, and assist store employees in customer service, store maintenance, and product promotions
- exude strong leadership when overseeing employees within the store department
- coach and mentor underperforming store staff members
- understand the overall needs of the resort by collaborating with the resort manager
- plan and direct the day-to-day operations of the store
- develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base
- maintain high store standards and conditions and foster a positive environment
- welcome visitors and assign locations according to guests’ booking
- provide additional information about the resort and its amenities
- make certain that customer needs are met, complaints are resolved, and service is quick and efficient
- ensure all products and displays are merchandised effectively
- collaborate with resort housekeeping staff to ensure cabins/park models are cleaned, organized, and furnished prior to guests’ arrival
- update Camplife records of payments and bookings
- keep all public spaces neat and tidy
- report repairs and replacements needed when encountered on job
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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