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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
Comprehensive benefits plan
401k Match
competitive hourly wage
Full time availability
Supportive team environment
Work-life balance
Equal opportunity employer
Job Description
SSP America is a leading operator of restaurants and food service locations at airports and travel hubs, known for delivering high-quality dining experiences to travelers. At the Frederick Douglass Greater Rochester International Airport, SSP America manages several restaurant establishments that prioritize exceptional in-house dining rather than fast-food delivery or takeout options. This unique focus allows the company to foster a working environment that rejects the fast-paced, hectic conditions found in delivery-focused services like Uber Eats, Grub Hub, or DoorDash, instead emphasizing quality food, customer satisfaction, and a team-oriented workplace. The company's commitment to excellent hospitality is supported by a collaborative... Show More
Job Requirements
- At least 18 years old
- high school diploma or equivalent
- minimum of 1 year of experience in the food and beverage industry
- ability to communicate effectively
- ability to manage and support team members
- reliability
- cash handling experience
Job Qualifications
- At least 18 years old
- high school diploma or equivalent
- minimum of 1 year of experience in the food and beverage industry
- full service and/or quick service restaurant experience, preferred
- proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports
- excellent written and verbal communication
Job Duties
- Supporting the management team in ensuring that standards of service are consistently achieved by the team and team members
- maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis
- coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards
- communicate and clarify major job duties, priorities, and expectations to team members
- provide support, direction, and encouragement in helping the team succeed in delivering business goals
- establish and communicate performance standards and monitor team member performance through observations, discussions, etc, and document both good and unacceptable performance accordingly
- assist team members in developing the skills and abilities necessary for improved performance
- ensure that products are of the highest quality
- responsibility for overseeing cash duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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