Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
performance bonuses
flexible scheduling
Job Description
Church's Chicken is a well-established quick-service restaurant brand known for delivering high-quality comfort food and exceptional customer experiences. With over 60 years of history, Church's Chicken has cultivated a solid reputation for offering value-oriented dining in a friendly and welcoming atmosphere. As a leader in the fast-food industry specializing in fried chicken, the company emphasizes fostering an environment where guests can enjoy delicious meals served promptly by a dedicated team. Church's Chicken also values its employees, providing opportunities for career growth, skill development, and a supportive workplace culture. The company operates under a commitment to equal employment opportunity, ensuring a... Show More
Job Requirements
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Completion of all required training and passing applicable tests
- Valid driver’s license and proof of valid insurance
- Ability to work 50 to 55 hours per week with flexible shifts including weekends
- Knowledge of restaurant policies and procedures
- Ability to understand labor cost reporting and operating statements
- Excellent interpersonal communication skills
- Basic computer skills
- Knowledge of profit and loss statements
- Capability to implement policies and procedures
- Strong coaching, counseling, and employee development skills
- Commitment to improving customer satisfaction
- Experience recruiting and interviewing staff
- Ability to supervise and manage conflict
- Ability to create and maintain a positive work environment
Job Qualifications
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of valid insurance
- Knowledge of restaurant policies, practices, operational and human resources procedures
- Understanding of labor cost reporting, operating statements, and business-related reporting
- Excellent interpersonal skills
- Basic computer proficiency
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in employee development through coaching and counseling
- Experience with customer satisfaction improvement
- Ability to recruit and interview team members
- Strong supervisory and conflict resolution skills
- Ability to maintain a positive work environment
- Flexible availability including weekends
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in person or by phone applying the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to all team members and identify areas for improvement
- Work with direct reports to cross-train and assist in the development of new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets making adjustments as needed
- Ensure compliance with labor laws
- Adhere to all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on all equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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