Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Life insurance
flexible scheduling
Job Description
Wendy's is a well-established fast-food restaurant chain renowned for its fresh, high-quality menu offerings and outstanding customer service. With a strong presence across the United States and internationally, Wendy's prides itself on maintaining a welcoming environment for both customers and employees. The company emphasizes consistent delivery of quality food and exceptional customer experiences, driven by a passionate and well-trained team. Located in South Bend, IN, our Wendy's restaurant thrives on community values and delivering satisfaction to every guest. We maintain strict adherence to company policies, health and safety regulations, and operational guidelines to ensure both customer delight and business success.Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in restaurant management or related field
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Proficient in managing budgets and schedules
- Knowledge of food safety and sanitation standards
- Ability to work flexible hours including weekends and holidays
- Reliable and punctual
- Capable of standing and walking for extended periods
Job Qualifications
- High school diploma or equivalent
- Previous restaurant management experience preferred
- Strong leadership and team coaching skills
- Ability to manage labor costs and budgets
- Experience in maintaining quality control and customer service standards
- Proficient in inventory management
- Knowledge of health and safety regulations
- Excellent communication skills
- Ability to train and develop others
- Strong problem-solving abilities
- Capable of multitasking in a fast-paced environment
- Familiarity with food service operations and procedures
Job Duties
- Manage labor costs by evaluating labor needs against projected sales during shifts
- Review budget and profit and loss monthly
- Promote customer satisfaction to build sales
- Monitor crew prep, production, and procedure execution to manage costs
- Track waste levels and minimize through monitoring crew procedures
- Communicate sales and profit problems to General Manager or District Manager
- Assist in executing restaurant sales and profit plans
- Monitor food costs to eliminate waste and theft
- Monitor product quality by engaging with customers and managing crew performance
- Take service times to determine efficiency
- Train crew in responsiveness and customer courtesy
- Take corrective actions to improve service times
- Solicit customer feedback
- Establish and communicate daily service goals
- Train crew to maintain restaurant cleanliness
- Follow cleaning plans and correct deficiencies
- Train crew on new products and initial position skills
- Assist in training new managers
- Cross-train crew to cover positions efficiently
- Recognize high-performing crew members
- Follow prep and production flowcharts
- Monitor inventory levels and complete physical inventory
- Intake weekly food deliveries
- Maintain security of cash, products, and equipment
- Follow established restaurant priorities and plans
- Ensure standards and procedures are properly executed
- Manage shifts to achieve quality, service, and cleanliness at 80 percent or better
- Take action when problems are anticipated or identified
- Follow procedures outlined in the Operations manual
- Maintain safe working conditions
- Follow company cash control policies
- Report accidents accurately and promptly
- Resolve operational issues identified by Health Department Inspectors
- Manage shifts using "Managing Better Shifts" guidelines
- Perform administrative duties required by the General or District Manager
- Prepare crew schedules
- Comply with company standards for crew benefits
- Follow Preventative Maintenance Program
- Train and monitor crew for equipment maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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