Restaurant General Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Dental Insurance

Health savings account

Referral program

Disability insurance

401(k) matching

Opportunities for advancement

Vision Insurance

Life insurance

Paid holidays

Health Insurance

Paid Time Off

Job Description

Zaxbys is a rapidly growing fast-casual restaurant chain that has earned its reputation by delivering a unique dining experience centered around quality food and outstanding customer service. Founded on the values of fun, friendship, and great food, Zaxbys has become more than just a place to eat; it is a welcoming environment where guests can come together, enjoy delicious meals, and create memorable moments. Zaxbys prides itself on fostering a vibrant work culture that motivates employees and encourages personal and professional growth. The company firmly believes that great food and fantastic service start with an exceptional team experience. With its commitment to innovation, community involvement, and consistent brand standards, Zaxbys continues to expand its presence nationwide, providing numerous career opportunities for dedicated individuals.

The position available is for a General Manager at Zaxbys, a pivotal leadership role responsible for overseeing daily restaurant operations and driving business success. This salaried role offers a competitive annual salary ranging from $60,000 to $70,000 with additional bonus potential paid quarterly, up to 24% of the annual salary. The General Manager leads by example and sets the tone for the entire team, championing company goals and creating a positive and productive work environment. This role emphasizes team member development, guest experience excellence, sales growth, cost control, and operational compliance to ensure the restaurant consistently meets or exceeds Zaxbys' high standards. The General Manager will execute action plans aligned with corporate objectives, manage staffing and scheduling, foster team morale, uphold food safety and cleanliness, and build strong community relationships to increase sales.

Zaxbys offers comprehensive benefits that support employees' well-being and work-life balance including medical, dental, and vision insurance, disability coverage, employer-paid life insurance, a 401(k) plan with employer match, paid holidays and time off, and employee referral programs. Additionally, General Managers will receive extensive training and certification opportunities to hone their leadership and operational skills. This position requires a candidate with strong leadership qualities, organizational skills, effective communication, and a commitment to maintaining a safe and engaging workplace. Ideal applicants will have at least 3 to 5 years of management experience, preferably in restaurant operations, hold a valid driver’s license with reliable transportation, and demonstrate the flexibility to work varied schedules including holidays and weekends.

By joining Zaxbys as a General Manager, you become part of a dynamic team dedicated to delivering exceptional dining experiences while fostering a culture of growth and respect. This role offers exciting advancement opportunities, competitive compensation, and a chance to make a meaningful impact on both the business and your career growth.

Job Requirements

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
minimum education: high school diploma or equivalent
3-5 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and the ability to work a minimum of 5 days and 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check and motor vehicle report
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
complete food safety certification and manager certification
ensure that the restaurant delivers great experiences to guests
maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
ensure team members receive proper training, ongoing mentoring, coaching, and development while holding team members accountable for their performance
ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
plan and delegate shift assignments including communicating expectations and adjusting as needed
ensure service, product quality, and cleanliness standards are consistently upheld
create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
strive to increase sales by building community relationships and providing outstanding product and service
control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
complete performance reviews for crew members and assist with performance reviews for managers
maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
utilize management tools and keep neat, accurate, and current records
review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
escalate concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly