Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
bonus eligible
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits
401k Retirement Plan
free meal each shift
KFC Foundation programs including free college tuition at WGU
$1 per $1 savings match program
Hardship assistance program
Job Description
KFC is a leading global quick-service restaurant brand known for its iconic fried chicken and commitment to quality, taste, and customer service. With locations worldwide, KFC has built a reputation for delivering not just great food, but also consistently excellent customer experiences through its passionate and skilled teams. As part of a renowned and well-established company, the Restaurant General Manager plays a critical leadership role in maintaining and elevating the brand’s standards and operational excellence. KFC strives to be a place where employees can grow and where customers enjoy welcoming, satisfying visits each time they come.
As the Restaurant Ge... Show More
As the Restaurant Ge... Show More
Job Requirements
- 5 years in restaurant or retail management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills
- Solid understanding of restaurant maintenance programs
- Champions KFC’s culture and values
- Experience in team development and motivation
- Skilled in recruiting and training employees
- Adaptable to change
- Compliance with corporate policies and safety standards
Job Qualifications
- 5 years in restaurant or retail management with a strong track record in people management
- Proven ability to improve performance based on P&L analysis
- Proficient with digital tools and platforms
- Exceptional communication skills, including written, verbal, and interpersonal
- Solid understanding of restaurant maintenance programs
- Champions KFC’s culture and values, with a focus on equity, inclusion and belonging
- Experienced in recognizing and motivating teams, with a successful track record in people development
- Skilled in recruiting top talent and training both high and under-performing employees
- Adaptable to change and experienced in supporting change management
- Adheres to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives
- Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging
- Address and resolve conflicts promptly, maintaining a positive work environment
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
- Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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