Resort Guest Services Associate - Snowbird

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

ski pass

Comp ticket

discounts at snowbird eateries

Discounts at retail shops

Discounts at mountain school

Discounts at lodging

Discounts at daycare for employees

401k

Discounts with Powdr partners

Free transportation to work

UTA bus

Rideshare Vans

Alta Shuttle

Employee Blue Shuttles

Job Description

Snowbird Resort, nestled in the heart of the majestic Wasatch Mountain Range in Salt Lake City, Utah, is a premier destination recognized for its awe-inspiring natural beauty and challenging terrain. The resort boasts a vibrant environment that thrives both in winter and summer seasons, attracting outdoor enthusiasts and adventure seekers alike. Snowbird is not just a resort but a dynamic employer offering seasonal, part-time, and full-time employment opportunities, creating a diverse workforce passionate about mountain life and outdoor experiences.

The Resort Guest Service Associate position at Snowbird Center is an essential role designed for those who excel in guest interaction, ... Show More

Job Requirements

Strong guest service skills
Previous work in guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred
Ability to multi-task and maintain a kind and confident demeanor while processing requests and sales transactions
Ability to solve problems independently without constant supervision
Willingness to quickly and efficiently pair guests with services and products to suit their needs
Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus
Eagerness to learn new skills and adapt to a constantly changing environment
Strong communication skills
Able to lift up to 40 pounds
At least 18 years of age

Job Qualifications

Strong guest service skills
Preferrably previous work in guest or customer services, concierge, valet, resort sales, or similar guest-facing role
Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus
Eagerness to learn new skills and embrace a constantly changing environment
Strong communication skills
Ability to solve problems independently
Physical ability to stand for long periods
Able to lift up to 40 pounds
At least 18 years of age

Job Duties

Identify the best Snowbird product available to meet the needs of each guest
Work with a variety of sales and software programs to sell available products and book reservations/services for guests
Maintain the Mountain Center space to provide a welcoming and positive environment for every guest
Acknowledge and resolve any guest service or safety concerns brought to your attention
Provide information about Snowbird resort to guests on a constant basis, answering questions accurately and providing resources as appropriate
Promote Snowbird’s full range of products by encouraging guests to challenge themselves on a progressive path in a safe and exciting manner
Work with your Snowbird teammates in a variety of departments to ensure seamless guest experience
Operate the ski check service on the Plaza Deck daily, as assigned
Assist guests with accessing and assignment of seasonal locker rentals in the Snowbird Center and at Creekside Lodge
In summer, maintain the Blackjack Mine on a daily and weekly basis

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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