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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $73,000.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Salary
Physical therapist
gym access
Holiday pay
Vacation pay
sick pay
Benefit plan
401k plan
uniforms
Employee Meals
Complimentary stays
Training opportunities
recognition programs
Job Description
Four Seasons is a renowned global luxury hospitality company known for delivering exceptional guest experiences through its commitment to quality, service, and genuine hospitality. With locations around the world, Four Seasons offers unparalleled luxury accommodations, dining, and amenities, all while fostering a supportive and inclusive company culture. Powered by passionate and dedicated team members, Four Seasons strives for excellence in every aspect of its service, creating lasting impressions and meaningful connections for guests, residents, and partners alike. The company values a work environment built on mutual respect, continuous growth, and recognition, making it a sought-after employer in the hospitality industry.
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Job Requirements
- Legal work authorization in United States
- Previous luxury resort supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Experience in hospitality operations
- Knowledge of front office and guest service procedures
- Ability to manage financial and credit processes accurately
- Ability to handle emergency situations calmly and effectively
Job Qualifications
- Proven leadership experience in hospitality operations
- Strong knowledge of front office and guest services procedures
- Excellent interpersonal and communication skills
- Ability to handle guest complaints professionally and with diplomacy
- Skilled in managing and training staff
- Experience with financial and credit procedures in a hospitality setting
- Proficiency in computer systems relevant to front office operations
- Previous luxury resort supervisory experience preferred
- Ability to respond effectively in emergency situations
Job Duties
- Manages the staff at the Front Desk
- Interviews, trains and schedules the staff
- Conducts performance evaluations and disciplines staff when needed
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of special attention guests, return guests, and groups
- Assures that all financial and credit procedures are followed
- Follows up on credit problems with Front Office Manager and/or Credit Manager
- Reviews all paid-outs, rebates, petty cash disbursements and direct billings
- Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
- Responds swiftly and effectively in any hotel emergency or safety situation
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
- Assures that guest is assigned type of room requested and the correct rate is charged
- Arranges for luggage to be delivered to guest room
- Issues correct keys to the guest
- Checks out guest at end of stay
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guests
- Settles bill accurately through credit card or cash transaction
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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