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Resident Services Coordinator

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $22.51 - $31.78
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Work Schedule

On-call
Day Shifts
Weekend Shifts
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Benefits

Dental Insurance
Health Insurance
Disability insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Life insurance

Job Description

Terralume Signature Memory Care is a new, boutique community specially designed to support individuals living with Alzheimer’s disease and other forms of dementia. Set to open in Spring 2026, this unique Minnetonka-based community, located off Wayzata Boulevard, is committed to providing compassionate care in an intimate and thoughtfully designed environment. Terralume Signature Memory Care is part of the larger Ebenezer organization, known for its dedication to serving older adults and those with specialized care needs. The community aims to provide personalized, high-quality care and foster an inclusive atmosphere where residents feel safe, respected, and valued.

The Resident Services Coordi... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in administrative or healthcare support roles
  • Basic knowledge of scheduling and payroll software
  • Strong communication and interpersonal skills
  • Ability to handle confidential information with discretion
  • Proficiency in Microsoft Office
  • Ability to multitask and prioritize
  • Flexible availability including every other weekend and holiday rotation
  • Ability to work collaboratively within a team environment

Job Qualifications

  • Vocational school, training, or Associate's Degree
  • One or more years of experience
  • Previous experience working with Eldermark and Educare
  • Health Unit Coordinator training

Job Duties

  • Maintain nursing staffing schedule for the community
  • Update master nursing schedules as needed
  • Communicate staffing schedule changes
  • Communicate to the Director of Health Services open blocks/positions
  • Post the daily schedule in a common area/space
  • Determine PPL eligibility and approve or deny based on community policy
  • Determine staffing needs/open shifts
  • Communicate open shifts and take necessary steps to fill shifts promptly
  • Approve/deny employees’ schedule trades
  • Notify Director of Health Services of status changes and permanent schedule change requests
  • Document attendance/tardiness reports and notify Director of Health Services of individuals requiring disciplinary action
  • Participate in on-call staffing rotation
  • Assist Director of Health Services with E-Time (Payroll) for nursing department employees
  • Assist Director of Health Services in tracking education compliance to ensure all documentation is in place
  • Assist Director of Health Services with scheduling new employee interviews
  • Assist with new hire paperwork if applicable
  • Assist with new hire personnel file setup
  • Coordinate new employee training on the Friday after NEO
  • Enter and review completed training and report issues
  • Assign annual Educare training
  • Review Educare for all departments and report issues to supervisors
  • Enter charges for miscellaneous services as assigned
  • Ensure paperwork for long-term care insurance plans is completed and invoices are sent
  • Assist with processing deposits and accounts payable
  • Confirm services (audits, charges) to ensure accuracy in Eldermark
  • Coordinate resident communication
  • Schedule care conferences
  • Maintain resident directories
  • Coordinate providers who come on-site for services such as podiatry and physicians
  • Assist with resident correspondence
  • Provide marketing support including collecting information from prospective residents and possibly providing tours

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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