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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $172,000.00 - $219,000.00
Work Schedule
Standard Hours
Job Description
Marriott International is a globally recognized hospitality company renowned for its commitment to excellence and innovation in the hotel industry. Among its prestigious portfolio is the Orlando World Center Marriott, a premier luxury resort located in Orlando, Florida, that offers guests an exceptional experience through its comprehensive range of amenities and world-class service. The resort is a vibrant destination for both leisure and business travelers, boasting extensive meeting facilities, diverse dining options, and a spectacular recreational experience. As part of Marriott International, the Orlando World Center Marriott adheres to the company’s mission of delivering outstanding guest experiences by fostering an... Show More
Job Requirements
- 2-year degree from an accredited university or 4-year bachelor’s degree
- Relevant experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Strong leadership and decision-making skills
- Ability to manage multi-departmental teams
- Proficient in evaluating guest satisfaction and operational data
- Excellent communication and interpersonal abilities
- Financial acumen to manage budgets and cost controls
- Willingness to participate in regular property inspections and stakeholder meetings
- Commitment to promoting diversity and inclusion
- Eligible to work full time at Orlando World Center Marriott
Job Qualifications
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years relevant experience
- Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related field with 2 years relevant experience
- Proven leadership experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Strong knowledge of rooms operations and hospitality industry standards
- Effective communication and interpersonal skills
- Ability to analyze operational data and implement strategic improvements
- Experience managing financial performance and budgets
- Skilled in team building, coaching, and employee engagement
- Competence in stakeholder relationship management
- Commitment to delivering exceptional guest experiences
Job Duties
- Developing and executing operational strategy aligned with brand business goals
- Reviewing guest feedback and satisfaction data to identify improvement areas
- Evaluating service delivery and providing feedback to the operations team
- Conducting regular inspections of guest rooms, public spaces, and back-of-house areas
- Engaging with employees and guests to assess business needs and operational opportunities
- Implementing sustainable work processes and systems
- Monitoring financial performance against budgets and communicating departmental goals
- Ensuring fair and equitable treatment of employees
- Recognizing team member contributions and fostering employee commitment
- Leading daily operations and making decisions to achieve property goals
- Participating in owners' meetings and managing stakeholder relationships
- Coaching team on occupancy management, wage control, and expenses
- Leading cost containment and organizational restructuring efforts
- Maintaining profit margins without compromising quality
- Creating guest-centered atmospheres in rooms and food and beverage areas
- Championing the brand's service vision and ensuring alignment
- Establishing collaborative relationships within the leadership and operations teams
- Obtaining and responding to customer feedback regularly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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