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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Visa sponsorship
Job Description
Skipjack Hotel and Marina is a distinguished resort located in Marathon, Florida, known for its picturesque waterfront views, exceptional service, and luxurious accommodations. This upscale hotel and marina offers guests an unforgettable experience with a unique blend of comfort, elegance, and the charm of the Florida Keys. The establishment's commitment to excellence is reflected in its well-maintained facilities, an array of guest amenities, and a dedicated staff focused on delivering top-tier hospitality. As a key player in the local tourism industry, Skipjack Hotel and Marina continues to enhance its reputation as a sought-after destination for travelers seeking relaxation and adventure... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration or related field
- at least 5 years of hotel management experience
- strong leadership skills
- excellent communication skills
- ability to manage budgets and financial reports
- experience with strategic planning
- knowledge of hospitality industry standards and compliance
- customer service skills
- competency in staff development and performance management
- proficiency with hotel management systems
- ability to handle guest complaints effectively
- availability to work full-time including overtime as required
Job Qualifications
- Bachelor’s degree in hospitality management, business administration or related field
- minimum 5 years of experience in hotel management with increasing responsibilities
- proven track record in managing full-service hotels or resorts
- strong leadership and team management skills
- excellent communication and interpersonal skills
- financial acumen including experience with budgeting and P&L statements
- ability to develop and implement strategic plans
- knowledge of industry standards and compliance requirements
- ability to manage multiple departments and projects simultaneously
- customer service orientation with problem-solving skills
- experience in staff development and performance evaluation
- proficiency in hotel management software and tools
Job Duties
- Oversee all aspects of hotel operations including front desk, housekeeping, guest services and maintenance
- hold regular briefings and meetings with department heads
- ensure full compliance with RIC operating controls, SOPs, policies, procedures, and service standards
- oversee the planning and execution of hotel events, conferences, and meetings
- coordinate with the sales and marketing team to drive bookings, promotions, and special events
- lead all key property issues including capital projects, customer service, and refurbishment
- handle complaints and oversee the service recovery procedures
- prepare, present, and achieve the hotel’s annual operating budget, marketing and sales plan and capital budget
- manage the ongoing profitability of the hotel ensuring revenue and guest satisfaction targets are met and exceeded
- ensure all decisions are made in the best interest of the hotel
- deliver hotel budget goals and set other short and long-term strategic goals for the property
- develop improvement actions and carry out cost savings
- understand and react to P&L statements with impactful strategies
- monitor business reports daily and make decisions accordingly
- ensure monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
- maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs
- prepare monthly financial reports for owners and stakeholders
- draw up plans and budgets for owners
- assist in procurement of operating supplies, equipment and contract with third-party vendors
- act as final decision maker in hiring key staff
- coordinate with impacted departments for execution of activities
- manage and develop the hotel executive team to ensure career progression
- be accountable for responsibilities of department heads and guest complaints
- provide effective leadership to hotel team members
- lead in all aspects of business planning
- respond to audits to ensure continual improvement
- safeguard quality of operations through internal and external audits
- ensure compliance with legal requirements including health & safety and fire regulations
- develop and implement new policies and procedures to enhance guest satisfaction and efficiency
- maintain appropriate staffing levels to match business demands
- conduct regular inspections of rooms and public areas
- evaluate staff performance
- foster a positive work environment promoting teamwork
- handle and resolve guest complaints promptly
- maintain compliance with preventative maintenance and cleaning programs
- create a positive guest-focused team environment
- ensure employees are attentive, courteous and efficient
- empower employees to make decisions for guest satisfaction
- ensure fair and equitable treatment of employees according to SOPs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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