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Job Overview
Employment Type
Part-time
Hourly
Benefits
Paid holidays
Dental Insurance
Health Insurance
Disability insurance
Opportunities for advancement
Paid sick time
Vision Insurance
Parental leave
Life insurance
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its passionate and dedicated team members who strive to deliver exceptional experiences with genuine heart. Established as a symbol of excellence and a leader in the luxury hotel industry, Four Seasons continuously sets the highest standards for hospitality, service, and comfort. The company believes that the key to providing unparalleled guest experiences lies in creating a world-class employee experience and fostering an inclusive, supportive company culture that values every individual. Across its prestigious properties worldwide, Four Seasons offers bespoke service that emphasizes meaningful connections with guests, partners, and colleagues... Show More
Job Requirements
- Valid work authorization for the U.S.
- ability to provide hospitality with professionalism
- experience in concierge or similar guest service role preferred
- excellent communication skills
- fluency in English, both written and verbal
- proficiency with computer software
- physical ability to push, pull, carry, and lift up to 50 lbs
- capability to work harmoniously with a team
- commitment to comply with company policies and procedures
- availability to work flexible hours
Job Qualifications
- At least two years of post-secondary education preferred
- one to three years concierge experience in a luxury environment preferred
- excellent communication skills
- fluent in English, written and verbal
- additional language an asset
- ability to use variety of software
- ability to push, pull, carry and lift 50 lbs
Job Duties
- Handle all resident interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible
- resolve resident complaints
- assist residents with inquiries related to residence, hotel, and resort services, hours of operation, key personnel, in-house events, and directions
- process packages, faxes, messages, and mail accurately and timely
- store and retrieve resident packages, groceries, luggage, dry cleaning, and flowers
- coordinate with valet parking staff for vehicle retrieval
- manage and provide access to building(s) and units for authorized vendors, contractors, and service providers
- assist with vendor and contractor scheduling and verifications
- control entry doors and elevator/lift access
- maintain updated collateral and information on local vendors, restaurants, museums, attractions, maps, and events
- provide information, transportation, ticketing, and reservations for residents
- update homeowner profiles with relevant information
- utilize software to input special arrangements and ensure accurate billing
- monitor the fire alarm panel and respond to emergency situations by providing access to emergency personnel
- coordinate booking of elevators/lifts for move-in and move-out post first occupancy
- comply with all Four Seasons guidelines, policies, and procedures
- work harmoniously with co-workers and supervisors
- assist Resident Service Attendants during absences or high volume periods
- collaborate closely with hotel/resort teams to ensure smooth handling of resident deliveries, reservations, and special requests
- maintain residential lobby cleanliness and tidiness
- perform other tasks or projects as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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