Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Diversity and inclusion initiatives
Job Description
The W Dallas Victory Hotel and Residences, located in the vibrant city of Dallas, Texas, is an esteemed part of the Marriott International portfolio, a global leader in luxury accommodations and hospitality services. This hotel is renowned for blending contemporary luxury with a dynamic lifestyle atmosphere, making it a prominent destination for discerning guests seeking unique experiences in an urban setting. W Hotels within Marriott International are known for their innovative approach to hospitality, emphasizing style, service, and an energetic environment that goes beyond traditional luxury hotel standards. The W Dallas Victory Hotel and Residences exemplifies this ethos by offering... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- Ability to stand, sit or walk for long periods during the shift
- Ability to lift or move objects weighing up to 10 pounds
- Willingness to complete safety training and certifications
- Strong interpersonal skills
- Ability to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- At least one year of related experience in hospitality or guest services
- Excellent communication skills
- Ability to maintain confidentiality
- Strong customer service orientation
- Ability to work collaboratively in a team
- Professional appearance and demeanor
- Basic computer skills
Job Duties
- Respond to Residence owners requests regarding visitor information, procedures or special services such as transportation, reservations, laundry by completing procedures or identifying appropriate vendors
- Respond to special requests from Residence owners and their guests with special needs and verify satisfaction
- Collect, summarize and provide information to Residence owners and guests about the property and surrounding area including events and special activities
- Announce all visitors, contractors etc to Residence owners before allowing them access and permit access only to authorized visitors while implementing key tracking system
- Respond, log and process all calls, messages, requests, inquiries or concerns
- Contact appropriate person or department such as engineering, bell services, housekeeping to resolve calls, requests or issues as needed
- Assist with Residence owners reservation services and coordinate elevator use for arrivals and departures
- Assist bell services and valet when Residence owners request their vehicles
- Perform lobby ambassador duties by greeting and recognizing Residence owners and guests, anticipating service needs and assisting persons with disabilities
- Review shift logs and daily memos and document pertinent information in log books
- Report accidents, injuries and unsafe work conditions to management and complete safety training and certifications
- Comply with company policies and procedures, maintain professional appearance and confidentiality of proprietary information
- Cultivate positive work relationships and support team goals while responding appropriately to employee concerns
- Adhere to highest service standards of Ritz-Carlton
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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