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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Choice Hotels International, Inc is one of the largest lodging franchisors in the world, with a presence that spans over 45 countries and territories. This global company is known for its extensive portfolio of more than 7,400 hotels and over 625,000 rooms, representing 22 diverse brands ranging from upscale and upper upscale full-service properties to midscale, extended stay, and economy accommodations. Choice Hotels is renowned not only for affording travelers a wide range of lodging options tailored to various needs and occasions but also for delivering value to its franchise owners and shareholders. The company also operates an award-winning loyalty... Show More
Job Requirements
- Minimum one year of front desk experience at an upscale hotel
- high school diploma
- strong computer systems skills including reservations and reporting systems
- service focused personality
- prior experience with Opera or similar system
- fluency in English
- excellent communication skills
- ability to collaborate effectively
- strong Microsoft Office skills
- flexible schedule
- ability to stand for extended periods
- ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
- good manual dexterity
- valid driver’s license
Job Qualifications
- Minimum one year of front desk experience at an upscale hotel
- high school diploma and bachelor’s degree preferred
- strong computer systems skills including reservations and reporting systems
- service focused personality
- prior experience working with Opera or a related system
- fluency in English
- additional languages are a plus
- excellent communication skills
- ability to influence situations
- able to collaborate effectively with other hotel employees and managers
- strong Microsoft Office suite and reporting system skills
- ability to work a flexible schedule
Job Duties
- Consistently offer professional, friendly and engaging service
- proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- book and process reservations on the property channels
- process all external and internal calls by redirecting calls or directly assisting the caller
- maintain accurate records of guest calls to maintain data integrity
- assist guests regarding hotel facilities in an informative and helpful way
- follow department policies, procedures and service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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