Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
fitness center access
Job Description
Juniper Preserve is a premier luxury golf community and resort located in Central Oregon, offering an exquisite blend of recreational and relaxation experiences. This exclusive resort is renowned for its outstanding golf courses, upscale vacation rental units, and comprehensive array of amenities including spa services, dining options, and various member-focused activities. Juniper Preserve caters to a discerning clientele by providing exceptional customer service and an inviting atmosphere that encourages repeat visits and fosters long-term guest relationships. Operating within a sophisticated hospitality environment, the resort combines natural beauty with high-end facilities, ensuring a memorable stay for all visitors and members alike.Show More
Job Requirements
- Associate degree or six months to one year related experience or equivalent combination
- Ability to read and speak English
- Knowledge of Microsoft Office and Google applications
- Ability to demonstrate guest driven service with upbeat and friendly urgency
- Ability to operate reservation software systems
- Ability to manage multiple tasks efficiently
- Regular and reliable attendance
- Maintain professional appearance and conduct
- Ability to resolve customer service issues effectively
Job Qualifications
- Associate degree or equivalent combination of education and experience
- Ability to read and speak English effectively
- Knowledge of Microsoft Office and Google applications
- Familiarity with reservation software such as Springer Miller is desirable
- Experience in hotel, resort, or golf club related operations and sales is desirable
- Ability to understand written and oral instructions
- Proficient in spreadsheet and word processing applications
- Ability to define problems and draw valid conclusions
- Strong problem-solving and communication skills
Job Duties
- Demonstrate a guest driven style of service with an upbeat friendly sense of urgency
- Answer and direct all incoming calls with proper options to meet guest needs
- Ensure accurate booking of all reservations including lodging, tee times, spa services, and dining
- Operate multiple reservation and management software systems efficiently
- Maintain detailed notes on all transactions and reservations
- Arrange and confirm recreation, business, and dining activities inside and outside the resort
- Assist guests with inquiries about packages, charges, and resort services
- Upsell services appropriately to maximize revenue
- Support the Front Desk as needed
- Prepare and update reports as assigned by the Reservations Manager
- Manage Fractional and Whole Ownership Booking Processes and tracking
- Resolve customer service issues promptly and professionally
- Maintain a clean and organized work environment
- Participate in staff meetings and incorporate safe work practices
- Maintain a professional appearance and attitude at all times
- Flexibly take on new tasks as assigned within the scope of Reservations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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