Representative - Patient/ Guest Relations - USC Care Patient Experience - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $29.77
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
educational assistance
Commuter Benefits
Job Description
The University of Southern California (USC) is a prestigious private research university located in Los Angeles, California. Known for its commitment to academic excellence, innovation, and community engagement, USC provides a dynamic and supportive environment for its diverse population of students, faculty, staff, and visitors. Among its notable facilities is the Keck Medical Center, a hub for advanced medical care, research, and patient services. The medical center is renowned for its cutting-edge technology, compassionate patient care, and a comprehensive range of specialized services aimed at improving health outcomes for the community it serves.
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Job Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience preferably in healthcare or concierge settings
- Excellent public relations skills
- Demonstrated excellent customer service behavior
- Strong verbal and written communication skills
- Fire Life Safety Training for LA City required within 30 days of hire and maintained by renewal
- Basic Life Support (BLS) Healthcare Provider certification from American Heart Association required
Job Qualifications
- High school diploma or equivalent
- At least 1 year of customer service experience preferably in healthcare or corporate concierge settings
- Excellent public relations skills
- Demonstrated excellent customer service behavior
- Strong verbal and written communication abilities
- Associate's degree in a related field preferred
- Bilingual in English and Spanish preferred
Job Duties
- Greets patients, families, visitors and colleagues with kindness and professionalism following KNOWN Service Standards
- Provides accurate directions to physician offices and Health Science Campus buildings
- Offers concierge services including driving directions, reservation assistance, and community resource information
- Escorts patients to appointments and assists with wheelchair transportation
- Participates in Welcome Rounds for new patients following patient experience protocols
- Coordinates surgical information flow between physicians, surgical staff and patient families
- Maintains the upkeep and cleanliness of lobby areas, workstations, and consultation spaces
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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