Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
discounts
Job Description
American Airlines is one of the largest airlines in the world, renowned for its expansive global network connecting travelers to over 365 destinations with more than 6,800 daily flights. As a leading player in the airline industry, American Airlines prides itself on providing exceptional customer service, fostering an inclusive and diverse work environment, and offering a wide range of benefits to its employees. Established on a foundation of teamwork and innovation, American Airlines offers not just a job, but a thriving career path filled with opportunities for professional and personal growth. At its DFW Headquarters, the company invests in its... Show More
Job Requirements
- High school diploma or GED equivalency
- Ability to work full-time in-office at the DFW Headquarters (SV08)
- Willingness to work a rotating schedule including evenings, weekends, and holidays as needed
Job Qualifications
- High school diploma or GED equivalency
- Experience working with a unionized/contract labor group preferred
- Previous experience in coordination, administration, or call/contact center operations preferred
- Familiarity with administrative processes supporting large operational teams preferred
- Strong knowledge of Microsoft Office Suite specifically Word, Excel, Teams
- Proficiency in SABRE, DECS, and RES preferred
- Excellent organizational and time management skills with a proven ability to handle multiple priorities
- Strong verbal and written communication skills across all levels of the organization
- Typing speed of 35 to 50 WPM with high accuracy standards
- Demonstrated ability to handle confidential information with discretion
- Ability to make decisions independently and collaborate with team and leadership
Job Duties
- Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants including utilizing multiple leave administration systems
- Understand and explain policies and procedures following company leave policies and collective bargaining agreements
- Handle contact center volume including phone calls and emails and interact with various departments such as flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and leadership
- Maintain detailed and accurate records of administrative actions and case management meeting documentation standards and audit requirements
- Work a flexible schedule including evenings, weekends, and holidays to meet operational demands
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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