Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
competitive pay
flexible schedules
varied assignments
Continuous learning opportunities
supportive work environment
Equal employment opportunity
Job Description
Cambridge Health Alliance (CHA) is a renowned healthcare organization committed to providing excellent patient-centered care across its hospitals and care centers. Serving a vibrant and diverse community, CHA emphasizes equity and accessibility in healthcare services, ensuring that all individuals receive high-quality and convenient care. This dedication is reflected in the organization's mission to address public health challenges and reduce barriers to care through active community partnerships and innovative research. CHA's strategic vision focuses on equity and excellence, supported by a strong commitment to competitive salaries, comprehensive benefits, and ongoing professional development opportunities to nurture and retain a passionate workforce. The... Show More
Job Requirements
- Must have medical terminology
- Medical Secretarial degree strongly preferred
- Two to three years medical office experience preferred
- Ability to use computer systems to access patient information
- Excellent communication skills
- Professional appearance
- Ability to work Monday through Friday 8 a.m. to 4:30 p.m.
- Flexible and adaptable to varied assignments
Job Qualifications
- Medical Secretarial degree strongly preferred
- Two to three years medical office experience preferred
- Must have medical terminology knowledge
- Proficient with telephone systems and computer applications
- Strong interpersonal and communication skills
- Ability to handle difficult situations calmly
- Knowledge of safety, infection control, and emergency procedures
- Detail-oriented and organized
- Ability to work independently and as part of a team
Job Duties
- Greets and provides information to patients and visitors
- Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area
- Directs patients and visitors to proper location in CHA giving clear, easy to understand directions
- Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner
- Understands and appropriately utilizes all telephone features such as transferring and hold functions
- Insures at all times that there is someone to answer the telephone
- Accesses patient information via the computer
- Effectively interfaces with IT Department as needed to resolve hardware and software problems
- Acts in a friendly and reassuring manner in all Interactions with patients and visitors
- Appropriately signs in and out of terminal screens as required by the hospital security policy
- Handles difficult situations calmly, calling appropriate person for assistance when needed
- Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information
- Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues
- Performs a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center
- Responsible for scheduling meetings for senior IT staff
- Responsible for scheduling meeting rooms and training rooms
- Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls
- Keeps the front desk and main lobby area clean, tidy and stocked with proper information
- Sorts staff mail
- Performs straightforward secretarial duties
- Effectively participates in training new employees/volunteers
- Promotes a professional image by adhering to the established dress code
- Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities
- Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to procedures
- Participates in own performance appraisal by identifying goals and reviewing progress with supervisor
- Performs other related duties as assigned or directed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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