Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.75 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
prescription drug coverage
401k
Paid Time Off
Life insurance
Paid parental leave
short-term disability
long-term disability
flexible spending accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee assistance program
employee perks
Job Description
Williams Lea is a globally recognized business process outsourcing company with over 200 years of experience. Employing more than 5,200 talented professionals worldwide, Williams Lea specializes in delivering efficient business solutions in highly regulated and complex environments. The company is dedicated to connecting cutting-edge technology with deep expertise and robust processes to transform support services. As a leader in innovation and adaptation, Williams Lea continues to thrive in an evolving digital landscape, helping businesses navigate challenges brought about by digitization and virtualization.
The current opportunity is for a Receptionist/Office Coordinator position at the Dallas office. This is a full-time ro... Show More
The current opportunity is for a Receptionist/Office Coordinator position at the Dallas office. This is a full-time ro... Show More
Job Requirements
- High school diploma or equivalent experience
- minimum of three years office service experience preferably in a legal banking or large corporate environment
- experience directing workflow
- skilled in use of fax mail phone and/or digital reprographics equipment
- familiar with general fax mail and reprographics procedures
- ability to handle sensitive and/or confidential documents and information
- ability to make independent decisions and use problem-solving skills
- capable of demonstrating exemplary work ethics and professionalism at all times
- ability to work in a fast-paced team environment
- attention to detail with emphasis on accuracy and quality
- ability to prioritize work to balance multiple projects and deadlines
- ability to cultivate and maintain effective working relationships with clients team members manager and others through excellent verbal and written communication skills
- exceptional customer service skills
- intermediate computer skills required
Job Qualifications
- High school diploma or equivalent experience
- minimum of three years office service experience preferably in a legal banking or large corporate environment
- experience directing workflow
- skilled in use of fax mail phone and/or digital reprographics equipment
- familiar with general fax mail and reprographics procedures
- ability to handle sensitive and/or confidential documents and information
- ability to make independent decisions and use problem-solving skills
- capable of demonstrating exemplary work ethics and professionalism at all times
- ability to work in a fast-paced team environment
- attention to detail with emphasis on accuracy and quality
- ability to prioritize work to balance multiple projects and deadlines
- ability to cultivate and maintain effective working relationships with clients team members manager and others through excellent verbal and written communication skills
- exceptional customer service skills
- intermediate computer skills required.
Job Duties
- Coordinate workflow within the team prioritizing jobs and delegating duties to associates
- assist the team in completing large jobs such as large reprographics requests or high volumes of incoming/outgoing mail packages
- ensure team provides outstanding service to clients while building strong customer relationships
- immediately escalate any operational problems or issues to lead supervisor or manager
- produce required reports on schedule
- provide job intake services as prescribed by manager
- read interpret and understand all print request emails and forms
- communicate with manager and client on job or deadline issues
- direct quality assurance process to maintain efficient workflow and assure client satisfaction
- monitor workflow to ensure jobs are completed efficiently accurately and within deadlines
- assess incoming requests selecting the best equipment and resources for successful completion and load copiers with paper and toner as needed
- make sure that team is following standard operating procedures at all times
- train new employees on policies and procedures
- handle sensitive and/or confidential documents and information
- maintain all logs and reporting documentation as required
- additional duties as required including set-up conference rooms with audio/visual equipment furniture configuration fax and messenger services and food/beverages as needed
- assist with reception coverage managing multiple phone lines and visitor check-in
- assist with month end reports
- report any facility issues to manager
- must have good organizational skills
- maintain professional telephone demeanor
- must be able to lift up to 50 lbs on a regular basis.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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