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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Life insurance
Disability insurance
Paid Time Off
401K Program
Vision Insurance
Dental Insurance
Pet-care discounts
Uniform allowance
flexible schedules
growth opportunities
Job Description
CityVet is a leading veterinary care provider committed to ensuring the health and happiness of pets through a dedicated team of compassionate and skilled professionals. Establishing vet-led clinics across various locations, CityVet has cultivated an environment that prioritizes not only the wellbeing of the animals under their care but also the happiness and growth of their employees. Recognized as a people-first company, CityVet fosters a culture where every staff member, from client service specialists to veterinary professionals, plays a critical role in creating a positive and welcoming atmosphere for both clients and their pets. The company prides itself on its... Show More
Job Requirements
- High school diploma or GED
- At least 18 years of age at the time of hire
- Computer proficiency
- Ability to communicate effectively with clients and team members
- Ability to work flexible schedules
- Previous experience in customer service or veterinary environment preferred
Job Qualifications
- High school diploma or GED
- Computer proficiency
- Effective communication skills
- Customer service experience preferred
- Ability to multitask and work in a fast-paced environment
- Positive attitude and compassion for animals
- Basic knowledge of veterinary clinic operations is a plus
Job Duties
- Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments
- Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival
- Serve as the primary point of contact for all client interfaces, both face-to-face and over the phone
- Build and maintain relationships with clients to foster loyalty and advocacy for CityVet
- Maintain accurate client and patient records using clinic management software
- Support the team with various administrative and customer service tasks as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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