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Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $21.00
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Work Schedule

Weekend Shifts
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Benefits

flexible schedule
Part-time employment
Training and development opportunities
Employee assistance program
supportive work environment
Paid holidays
Professional growth opportunities

Job Description

Sonoma Specialty Hospital is a well-established healthcare facility dedicated to providing comprehensive medical services within a compassionate and supportive environment. The hospital has garnered a reputation for excellence in patient care, advanced medical treatments, and community-focused health initiatives. It serves a diverse patient population requiring a range of specialized medical attention. As part of the hospital administration team, employees contribute directly to maintaining high operational standards and enhancing patient and visitor experiences.

The Front Desk Receptionist position is a vital role within Sonoma Specialty Hospital, especially suited for highly organized and customer-service-oriented individuals. This part-time role, requiring weekend availability... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior clerical or front office experience preferred
  • Computer literacy with proficient typing skills
  • Excellent verbal and written communication skills
  • Ability to handle irate patients and conflict situations calmly
  • Familiarity with front office and medical office procedures
  • Basic knowledge of medical terminology
  • Capability to understand and follow established procedures
  • Good judgment in interactions with medical and administrative personnel

Job Qualifications

  • High school graduate or equivalent preferred
  • One year clerical or front office experience preferred
  • Must be computer literate with good keyboard skills
  • Strong written and verbal communication skills
  • Experience handling irate patients/visitors and dealing with conflict
  • Knowledge of front office procedures in a medical office setting
  • Knowledge of medical terminology
  • Ability to understand and follow established procedures
  • Ability to use good judgment in contact with physicians, patients, and staff

Job Duties

  • Greet all visitors, patients, and vendors with a professional and empathetic demeanor
  • Issue visitor passes, maintain the visitor sign-in log, and direct or escort guests to their destinations
  • Answer a multi-line phone system, screen and forward calls, take clear and accurate messages, and provide basic information such as room numbers, directions, and visiting hours
  • Exhibit excellent customer service, project a warm and positive attitude, and express empathy when interacting with concerned family members
  • Receive, sort, and distribute mail
  • Maintain office supplies for the front desk and coordinate with materials management if stock is low
  • Communicate effectively with physicians, nurses, and administrative staff to ensure smooth facility operations

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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