Receptionist

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.50 - $21.75

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer

Job Description

Dentists of Tucson is a reputable dental care provider committed to delivering exceptional oral health services to the Tucson community. With a strong focus on patient satisfaction and professional excellence, Dentists of Tucson has built a team of experienced dental professionals who are dedicated to creating comfortable and positive experiences for every patient. The clinic prides itself on fostering a supportive work environment that not only emphasizes clinical expertise but also encourages personal and professional growth among its staff members. As a respected establishment in the dental industry, Dentists of Tucson continuously seeks to uphold its mission of improving oral... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Strong communication skills
Ability to manage multiple tasks and time effectively
Self-motivated and reliable
Maintain confidentiality with patient records
Organized and detail-oriented

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Results oriented with the ability to set realistic goals and meet commitments
Passionate patient advocate demonstrating flexibility, empathy, and ethical behavior
Process focused operator with detailed, organized, and structured approach
Financial acumen including understanding profit drivers and use of metrics
Influencer with strong listening and observational skills
Self-motivated, reliable, and capable of both independent and team work
Effective time and task management skills
Excellent interpersonal, oral, and written communication skills
Ability to handle and maintain extreme confidentiality with patient records
Organized and detail-oriented able to thrive in fast-paced environment

Job Duties

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with company policies
Be subject matter expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Actively participate in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics
Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Become knowledgeable and support clinician on patient education regarding the Mouth-Body Connection
Maintain an appropriate professional appearance and demeanor in accordance with company policies
Ensure compliance with company policies, as well as State, Federal and other regulatory bodies
Perform other duties and responsibilities as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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