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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Parental leave
Tuition Assistance
Job Description
Conviva Senior Primary Care is a specialized healthcare organization dedicated to delivering proactive and preventive medical care tailored specifically for senior patients. As part of CenterWell Senior Primary Care and Humana Inc., Conviva embraces a value-based care model that strives to ensure every patient receives the highest quality care precisely when it is most needed and at the lowest possible cost. Their approach goes beyond traditional medical services by addressing the comprehensive well-being of seniors, including physical, social, emotional, behavioral, and financial aspects that impact their health and quality of life. With locations across the nation, including the Conviva Bayside... Show More
Job Requirements
- High school diploma or equivalent
- 1 year of relevant work experience preferred
- strong communication skills
- proficiency in Microsoft Office applications
- ability to multitask effectively
- positive attitude and team player mindset
- ability to follow established policies and procedures
- willingness to participate in tuberculosis screening program
- capability to handle routine inquiries and administrative duties
- reliable attendance and punctuality
Job Qualifications
- 1 year or more of experience working in a healthcare setting preferred
- strong customer service background in retail, hospitality, or call centers considered
- excellent customer service and phone etiquette
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- team player with a positive attitude
- knowledge of MS Office (Word, Excel, Outlook, Access)
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with electronic medical records (EMR) systems preferred
- bilingual in English and Spanish preferred
Job Duties
- Receive and correctly route incoming and outgoing telephone calls
- accommodate visitors promptly and courteously
- operate a switchboard or multi-line phone system
- maintain long distance call logs
- take and distribute accurate messages
- greet visitors and issue visitor passes
- maintain visitor logs
- alert appropriate party of visitor arrival or direct visitors to the appropriate office or employee
- respond to routine inquiries about location, hours, contact information
- perform basic administrative tasks such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
- adhere to defined work expectations, quality standards, and company policies
- work under close supervision with minimal deviation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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