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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Flexible
Job Description
Great Clips is a leading hair salon franchise known for delivering quality hair care services through a team-oriented approach. The company prides itself on providing an exceptional customer experience that begins the moment a client checks in and continues until they conclude their service. O'Rourke Clips LLC operates as part of Great Clips and is a family-owned business managing seven salons in New Hampshire. This locally-rooted organization is one of the largest and most established salon groups in the region, committed to growth and maintaining high standards in service and customer satisfaction. Established with the mission to create welcoming and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or retail preferred
- Ability to work flexible hours including evenings and weekends
- Strong communication and interpersonal skills
- Proficiency in basic computer skills
- Ability to remain calm under pressure
- Physical ability to stand for extended periods
- Commitment to delivering excellent customer service
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent preferred
- Experience in customer service or a related role is an advantage
- Basic understanding of retail sales and salon operations
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Friendly and outgoing personality
- Ability to learn and use salon management software
- Reliability and punctuality
- Positive attitude and team player mindset
Job Duties
- Warmly greet customers
- Communicate and educate customers on Great Clips processes including Online Check-in and the Wait Time Monitor
- Process transactions and issue receipts
- Have general knowledge of retail products and make recommendations
- Manage the flow of customers between check in and the service
- Maintain cleanliness and sanitation of the front desk and lobby area
- Answer phone calls professionally
- Inform customers about various services
- Update customer records with contact information
- Assist stylists in maintaining salon cleanliness and sanitation
- Work a flexible schedule including peak times
- Provide excellent customer service
- Work efficiently in a fast-paced environment
- Resolve customer issues promptly and effectively
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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