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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Holidays
Volunteer time
401(k) retirement plan
Tuition Assistance
Career development opportunities
Job Description
Conviva Senior Primary Care is a healthcare provider dedicated to offering proactive and preventive care specifically tailored for seniors. They emphasize comprehensive and holistic services including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Conviva operates under the umbrella of CenterWell Senior Primary Care, which is a Humana company. CenterWell stands as the nation’s largest provider of senior-focused primary care, a major provider of home health services, and a significant pharmacy benefit manager. This company places patients at the heart of their services, ensuring care addresses not only physical health but also the emotional, social, and... Show More
Job Requirements
- One year or more of experience working in a healthcare setting preferred
- Strong customer service background in retail, hospitality, or call centers considered
- Passion for improving patient experiences and care
- Excellent customer service and phone etiquette required
- Team player with positive attitude
- Ability to multitask in fast-paced environment
- Attention to detail and high organizational skills
- Knowledge of MS Office applications
- TB screening required as part of patient-facing role
Job Qualifications
- One year or more of experience working in a healthcare setting preferred but will consider candidates with strong customer service background in retail, hospitality, call centers, etc.
- Must be passionate about contributing to an organization focused on improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Value-based care model experience (preferred)
- Knowledge of medical terminology (preferred)
- Experience with EMR systems (preferred)
- Bilingual in English and Spanish (preferred)
Job Duties
- Receive and route incoming and outgoing telephone calls promptly and courteously
- Accommodate visitors by issuing passes and maintaining visitor logs
- Check in and check out patients efficiently
- Verify insurance information and perform accurate data entry
- Operate a switchboard or multi-line phone system and maintain long distance call logs
- Take and distribute accurate messages to appropriate parties
- Perform administrative tasks such as booking meeting rooms, typing, organizing and distributing mail, and managing courier packages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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