Reception Team Staff - Clinic

Madison, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $22.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid short-term disability

Paid long-term disability

Life insurance

Flexible spending account

Employee assistance program

Tuition Reimbursement

Pet insurance

Eyewear discounts

Job Description

Group Health Cooperative of South Central Wisconsin (GHC-SCW) is a not-for-profit, member-owned cooperative that is deeply committed to delivering high-quality healthcare services to the communities it serves. With a strong emphasis on collaboration, community involvement, innovation, and inclusivity, GHC-SCW has earned a reputation as a trusted resource for lifelong health and well-being. The organization prioritizes equity and respect, recognizing healthcare as a fundamental human right. Its mission centers on partnering with members and communities to maximize health outcomes, reflecting values that are member-centered, quality-driven, and community involved.

The role of Full-Time Receptionist in the Lab and Radiology Department ... Show More

Job Requirements

High school graduate or equivalent
Minimum six months work experience in a customer service setting
Ability to pass competency test in primary reception area and telephone communication skills checks within approximately 3 to 6 months
Excellent organizational skills
Excellent verbal and written communication skills
Excellent customer service skills
Ability to work with diverse patient populations
Ability to work harmoniously and cooperatively with all personnel and the public
Ability to act professionally with practitioners, staff, and the public
Ability to maintain patient confidentiality
Knowledge of or ability to learn HIPAA requirements
Knowledge of and ability to use email
Ability to use and learn online systems such as electronic medical records and appointment scheduling
Ability to handle and prioritize multiple tasks appropriately
Ability to be flexible in daily assignments
Ability to take and relay messages accurately and in a timely manner
Ability to use a keyboard for most of the shift
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair
Ability to frequently bend and reach from standing and sitting positions
Ability to speak and listen in person and on the telephone

Job Qualifications

High school graduate or equivalent
Minimum six months work experience in a customer service setting
Experience in medical reception preferred
Ability to pass competency test in primary reception area and telephone communication skills checks
Excellent organizational skills
Excellent verbal and written communication skills
Excellent customer service skills
Ability to work with diverse patient populations
Ability to work harmoniously and cooperatively with all personnel and the public
Ability to act professionally with practitioners, staff, and the public
Ability to maintain patient confidentiality and knowledge of or ability to learn HIPAA requirements
Proficient in using email
Ability to use and learn online systems such as electronic medical records and appointment scheduling
Ability to handle and prioritize multiple tasks
Flexible in daily assignments
Ability to take and relay messages accurately
Ability to use a keyboard for much of the shift
Ability to sit or stand for extended periods
Ability to frequently bend and reach
Ability to speak and listen effectively in person and on the telephone

Job Duties

Greet and check in patients for laboratory, radiology, ultrasound, and X-ray appointments
Accurately enter and release lab, radiology, and ultrasound orders in the system
Rotate between front desk reception, call center support (Lab/Radiology phone room), and scheduling appointments
Manage patient inquiries over the phone
Maintain clear communication with patients and clinical staff to ensure efficient appointment flow and service delivery
Uphold patient confidentiality and follow all clinic policies and procedures
Assist in maintaining orderly front desk and appointment schedules

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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