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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Industry leading pay plans
Performance bonus plans
full medical benefits
Dental Insurance
Vision Insurance
Paid Time Off
sick leave
401(k) matching plan
employee discount
industry leading training
Job Description
Mercedes-Benz of North Haven is a distinguished automotive dealership that forms part of the Mauro Motors Automotive Group, a renowned family-owned and operated company with over 30 years of experience in the automotive industry. This group specializes in the sales and servicing of German luxury vehicles and quality pre-owned cars and trucks. As a member of a larger team of over 300 professionals, Mercedes-Benz of North Haven prides itself on delivering exceptional products and services grounded in the core values of excellence, persistence, reputation management, teamwork, communication, and care for its people. These principles are central to the company's mission... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Strong computer and technology skills
- Valid driver’s license
- Ability to maintain composure in stressful situations
- Excellent communication skills
- Familiarity with social media platforms
- Passion for the automotive industry
- Team-oriented mindset
- Positive attitude and strong work ethic
Job Qualifications
- At least one previous role based in customer service experience
- Effective communicator with a high acumen for customer satisfaction
- Demonstrate a passion for the automotive industry
- Highly skilled in learning and adapting to new technology
- Confident in utilizing social media
- Calm demeanor with customers in stressful situations
- Excellent teammate with collaborative attitude
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Job Duties
- Develop and maintain expert-level knowledge of all user interfaces, infotainment systems, safety technologies, and advanced driver assistance features across Mercedes-Benz vehicles
- Deliver exceptional customer service through in-person, phone, email, and text communications with professionalism and energy
- Coordinate and schedule vehicle deliveries and product consultations for new and prospective clients
- Provide personalized vehicle delivery experiences by demonstrating advanced features and assisting with technology setups like MBUX, navigation, and driver assistance systems
- Support the sales team by managing product-related inquiries, organizing test drives, and preparing vehicles for deliveries
- Assist in inventory management by updating vehicle and customer data in the dealership's Sales Management System and CRM
- Use social media platforms proactively to promote inventory, dealership events, and Mercedes-Benz innovations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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