Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Fire Lake Grand Casino is a premier gaming and entertainment destination operated by the Citizen Potawatomi Nation. Known for its vibrant casino floor, diverse gaming options, and exceptional customer service, the casino attracts a wide range of guests, including local patrons and international visitors. It operates with a deep commitment to providing a quality gaming experience while adhering to strict compliance with the Indian gaming industry regulations. Along with gambling, the casino hosts a variety of promotional events, loyalty programs, and special activities designed to enhance guest engagement and satisfaction. The casino also maintains a strong emphasis on teamwork and... Show More
Job Requirements
- Minimum high school diploma or equivalent
- experience in a supervisory or leadership role preferred
- knowledge of Indian gaming industry rules and regulations
- strong organizational and multitasking skills
- ability to work in a fast-paced, dynamic environment
- proficiency in Microsoft Office and other relevant software
- proven ability to handle confidential information responsibly
- excellent customer service and communication skills
- willingness to work flexible hours including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- prior experience in casino customer service or hospitality management
- strong leadership and supervisory skills
- knowledge of Indian gaming regulations
- proficiency with computer software and data management
- excellent communication and interpersonal skills
- ability to motivate and manage a team effectively
- problem-solving and decision-making capabilities
Job Duties
- Coach and train Players Club staff
- schedule shifts and manage staffing needs
- monitor and evaluate staff performance
- prepare and maintain required documentation
- communicate promotions and event details to casino guests
- discipline staff professionally when necessary
- maintain appropriate inventory and supplies for department operations
- perform administrative tasks including data management and accounting
- coordinate with Promotions and Events Coordinators
- assist in monitoring and achieving performance objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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