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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $59,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Taymax Group, LP is a prominent multi-unit franchisee of Planet Fitness, one of the largest and fastest-growing fitness club franchisors and operators in North America. With ownership and operational responsibility for over 175 clubs across various states including California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, as well as locations in Ontario and the Atlantic Provinces in Canada, Taymax Group is a significant player in the fitness industry. The company has ambitious plans to double its club count in the next five years, underscoring its commitment to expansion and service excellence. Operating under the reputable Planet Fitness brand, Taymax Group benefits... Show More
Job Requirements
- Must be 18 years of age or older
- Have a high school diploma/GED equivalent
- Have one to three years of experience in a management role preferred
- Be proficient with Microsoft Suite and capable of learning systems quickly
- Demonstrate strong leadership, team building and coaching skills
- Have prior experience managing customer-focused teams in the fitness or similar industry
- Possess exceptional customer service and conflict resolution abilities
- Exhibit a hardworking, enthusiastic and energetic management style
- Maintain strong organization, problem solving and planning skills
- Be able to work independently and collaboratively
- Hold a valid driver’s license, acceptable driving record and reliable transportation
Job Qualifications
- Be 18 years of age or older
- Have a high school diploma/GED equivalent
- Have a passion for fitness and health
- One to three years of experience in a management role preferred
- Computer proficiency (Microsoft Suite)
- Ability to learn systems quickly
- Strong leadership, team building and coaching skills
- Direct experience managing customer focused teams in the fitness or similar industry
- Exceptional customer service and conflict resolution skills
- Hard working, enthusiastic and energetic management style
- Organization, problem solving and planning skills
- Ability to work independently as well as part of a team
- Must have a valid driver’s license and acceptable driving record
Job Duties
- Recruit, hire, train and develop a high performing staff consisting of assistant managers, member service representatives, trainers and custodians
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- Schedule staff and ensure all shifts are covered
- Ensure staff is providing exceptional customer service at all times
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
- Administration and processing of all weekly/bi-weekly employee payroll
- Resolve employee issues or concerns
- Manage progressive discipline and termination as needed
- Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests
- Facilitate all member requests and help to resolve any member issues and questions
- Ensure the front desk area and lobby clean and orderly
- Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights
- Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to facilities maintenance team in a timely manner
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions
- Authorize expenditures and refunds
- Make daily bank deposits
- Prepare all HR related forms and send to corporate HR and payroll team
- Track statistics and reports (weekly, monthly, annually)
- Provide backup support for any employee who is absent
- Perform other duties as assigned based on club needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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