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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.10 - $27.07
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a premier provider of printing, copying, and shipping services aimed at making business tasks easier and more efficient for customers across various metropolitan areas. Known for its dedication to quality service and customer satisfaction, FedEx Office offers a range of solutions including copying, digital printing, professional finishing, document creation, and delivery services that support business and personal needs. As a part of the larger FedEx family, the company leverages advanced logistics and a customer-first approach to maintain its leadership in the print and delivery service industry. FedEx Office operates numerous centers nationwide, providing convenient access points for... Show More
Job Requirements
- High school diploma or equivalent education
- 2+ years’ customer service and/or delivery experience
- This position requires continuous standing and walking during shift
- Extensive and detailed knowledge of the applicable metropolitan area
- Extensive and detailed knowledge of all applicable public transportation systems within the applicable metropolitan area
- Ability to stand during entire shift excluding meal and rest periods
- Ability to walk continuously in the metropolitan area for entirety of shift excluding meal and rest periods or otherwise as required by law
- Ability to determine and navigate the most efficient routes in the market
- Ability to carry up to 25 pounds for more than half of the assigned shift
- Ability to move and lift 55 pounds
- Ability to grip, lift, push, pull, and carry messenger type bags and/or wheeled, plastic bins over, up and down inclines, stairs, changes in walking surfaces and elevations
- Ability to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours to support the FedEx Office business
- Regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position and customer requirements
Job Qualifications
- High school diploma or equivalent education
- 2+ years’ customer service and/or delivery experience
- Extensive and detailed knowledge of the applicable metropolitan area
- Extensive and detailed knowledge of all applicable public transportation systems within the applicable metropolitan area
- Ability to remain alert and prepared at all times
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to work with minimal supervision
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
Job Duties
- Responsible for walking or taking mass transit to perform pick-up/delivery service for FedEx Office centers and for customers
- Pick-up duties encompass walking or taking mass transit to the customer’s place of business or a FedEx Office store, receiving orders or packages and picking up supplies and inventory items from vendor’s place of business
- Delivery duties include delivering finished orders or packages to customers or a FedEx Office center and distributing marketing materials as requested
- Ensure packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate
- Receive daily route information from a centralized dispatcher via a company-provided handheld data device/phone
- Ensure the proper upkeep and maintenance of company-issued equipment
- Responsible for maintaining pick-up/delivery logs in the event of failure of handset used for package logging
- Adhere to FedEx Office company and safety policies and guidelines
- Follow accident and injury procedures and observe all traffic laws, signals and signs, including street signs, pedestrian crossings and signals
- Responsible for ensuring quality service is provided at each customer interaction through efficient and professional delivery service
- Answer customer questions and assist in problem resolution through polite and caring transactions/interactions
- Responsible for performing additional duties within an assigned retail center during non-delivery times
- All other duties as needed, assigned, or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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