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Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Training and Development
Career advancement opportunities
Job Description
Pei Wei is a renowned fast-casual restaurant chain specializing in Asian-inspired dishes, committed to delivering flavorful, fresh, and authentic meals in a vibrant and welcoming environment. Known for its innovative menu and exceptional customer service, Pei Wei maintains a strong reputation across multiple locations throughout the United States. The company emphasizes teamwork, cultural diversity, and continuous training to ensure the highest standards in food quality and guest experience. Operating in a fast-paced setting, Pei Wei continuously strives to balance operational efficiency with an inviting atmosphere that encourages both guests and employees to feel valued and appreciated.
The role of... Show More
The role of... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for 4 to 10 hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Hearing accuracy with correction
- 20/20 vision with correction
- Customer focused
- Self-motivated
- Action oriented
- Effective communication skills
- Ability to handle difficult customer situations
- Reliable attendance and punctuality
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified in culinary and front-of-the-house operations
- Certified food handler
- Strong communication skills
- Leadership ability and team coaching experience
- Ability to use back-office systems
- Experience handling cash and guest relations
- Committed to brand standards and guest service excellence
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach and verify daily
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates to team members, management, and regional support office
- Acts as a role model in behaviors, dress, and guest interaction
- Effectively leads the team during the shift through coaching, delegation, and verification
- Executes shift responsibilities including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory, and ordering
- Supports onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team on improving guest experience
- Escalates employee relations concerns promptly to general manager
- Attends all store manager meetings
- Executes other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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