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Pei Wei Restaurant Shift Leader-Hospitality/Culinary
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Job Description
Pei Wei is a well-established fast-casual restaurant chain known for its fresh and flavorful Asian-inspired cuisine. With a commitment to quality food, exceptional customer service, and a vibrant dining experience, Pei Wei has successfully created an inviting atmosphere that attracts a diverse range of guests. The company values leadership, teamwork, and a strong work ethic, striving to maintain high standards in all aspects of restaurant operations. Pei Wei continuously invests in its team members by providing comprehensive training and growth opportunities, making it a great place for individuals seeking to build a career in the food service industry.
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Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours each shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Strong leadership and communication skills
- Ability to coach and mentor team members
- Knowledge of food safety and health procedures
- Proficient in back-office systems and administrative tasks
- Strong customer service orientation
- Ability to handle cash and complete related procedures accurately
- Ability to maintain composure and performance under pressure
Job Duties
- Certified and trained in culinary and front-of-the-house operations and perform duties and coach or verify daily
- Certified food handler and effectively teach and execute company safety and health procedures
- Effectively communicate with team members, management, and area leadership through conversations and emails
- Act as a role model in behaviors, dress, and guest interaction while exhibiting desired company behaviors and standards
- Lead the team during the shift through coaching, delegation, and verification
- Follow and execute shift responsibilities including administrative tasks, reporting, scheduling, SMG scores, cash handling, opening and closing duties, inventory and ordering
- Support the onboarding and training process including scheduling
- Handle cash procedures according to company policies
- Manage guest relations and coach team members on improving guest experience
- Escalate employee relations concerns to the General Manager promptly
- Attend all store manager meetings
- Execute other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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