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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Paid Time Off
401k
Employee Discounts
Life insurance
Job Description
MyEyeDr. is a leading and rapidly growing healthcare company specializing in total vision care. With a unique retail experience, MyEyeDr. focuses on providing exceptional and personalized eye care services through a trusted network of community doctors and knowledgeable team members. The organization is known for its patient-centric approach, making vision care accessible to everyone by accepting all insurance plans and offering a broad selection of stylish and affordable eyewear. This company prides itself on its inclusive and collaborative work environment, where associates and patients alike are valued and supported. MyEyeDr. combines medical expertise with retail convenience to deliver a comprehensive... Show More
Job Requirements
- experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- ability to multitask and manage multiple phone lines and appointments
- willingness to work some evenings and weekends
- strong communication and interpersonal skills
- basic computer proficiency
- ability to provide excellent customer service under pressure
- willingness to learn about vision care and insurance plans
Job Qualifications
- experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- flexible, nimble and agile mindset with the ability to wear multiple hats
- friendly, caring, and patient-centric person who thrives in a fast-paced environment
- team player who is willing to collaborate to provide the best patient experience
- computer savvy with excellent oral and written communication skills
- professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- assist in appointment confirmations and patient outreach in partnership with doctor availability
- be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- have the ability to at times cross train to other office support roles such as eyewear consultants and optometric technicians
- collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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