Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Flexible
Benefits
Long-term service recognition
Retention Bonus Program
training and educational assistance
Career advancement opportunities
401k retirement savings plan
flexible spending accounts
Paid holidays
Life insurance
accident insurance
Disability insurance
Employee Discounts
Paid sick leave
Paid vacation time
Identity Theft Protection
Employee assistance program
Dental Insurance
Medical insurance
Vision Insurance
Job Description
Eden Health is a progressive healthcare company dedicated to transforming the patient care experience through innovative, compassionate, and comprehensive services. As a 100% employee-owned company, Eden Health prides itself on fostering a culture of respect, integrity, and collaboration where every employee’s contribution is valued. The company highly emphasizes personal and professional growth, offering abundant opportunities for advancement in a rapidly expanding environment. Eden Health is also recognized as a Certified Great Place to Work for six consecutive years, reflecting its commitment to creating a supportive and inclusive workplace that prioritizes employee wellness and satisfaction. The company’s core values of Empathy,... Show More
Job Requirements
- High school diploma or equivalent
- Current license from the corresponding State Board for healthcare workers preferred
- Experience in community health, home health, and/or hospice services preferred
- Knowledge of survey methodologies preferred
- Experience in program development preferred
Job Qualifications
- High school diploma or equivalent
- Health care worker with a current license from the corresponding State Board preferred
- Experience in community health, home health, and/or hospice services preferred
- Experience with surveys and survey methodology preferred
- Prior experience in program development preferred
Job Duties
- Collaborates with leadership to determine measurement methods, analyze processes, and manage program related to patient, staff, and provider satisfaction
- Acquires, analyzes, and reports information specific to the patient experience through various feedback channels with the goal of better understanding and improving the organization's customer experience performance
- Oversees patient, staff, and provider survey data, as well as additional information such as external website feedback, customer comments, and similar types of information
- Accurately and appropriately documents communications with patients, staff, and providers
- Assists in evaluating performance
- monitors success of patient, staff, and provider experience initiatives
- Provides agency staff and leadership with usable and understandable resources and/or training related to improving the patient experience
- Collaborates with agency staff/leadership to assist in complaint/grievance resolution
- tracking, trending, and managing complaints and grievances
- performs investigation and response documented within the Eden Health event reporting system as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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