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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
flexible scheduling
Job Description
St. Luke's University Health Network is a leading healthcare provider renowned for its commitment to excellence in caring for the sick and injured. The organization is dedicated not only to patient care but also to educating physicians, nurses, and other healthcare providers while improving access to care in the communities it serves. One of the core principles driving St. Luke's operation is a strong belief that quality healthcare should be accessible regardless of a patient’s financial situation. This emphasis on compassion, quality, and education establishes St. Luke's as a trusted name in the healthcare sector, supported by a skilled team... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to engage patients politely, promptly, and compassionately
- Ability to perform clerical service delivery functions
- Ability to facilitate practice opening and closing procedures
- Ability to manage cash and reconcile accounts accurately
- Ability to communicate clearly and concisely
- Physical ability to sit, stand, and walk for extended periods
- Ability to lift up to 25 pounds and push carts or wheelchairs as required
- Good hearing and vision
Job Qualifications
- High School graduate or equivalent
- Preferred graduate of administrative training programs
- Minimum one year practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate to patients concisely and clearly
- Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
- Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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